Dejan P.

Experience

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  Ventury Staffing Partners

  Jan 2005 - Jan 2007

  Help Desk

  -Providing data entry in Oracle Software for medical device manufacturing company, shipping and receiving, and using Oracle Software to distribute materials needed for production of devices.- Adjusting the interest rates of the banks car loan customers, by review, correcting the rates, adjusting the loan and calculating the Charge back to each customer- Working in Corporate Actions and Cash Management Departments, contacting investment advisors, addressing the new actions of their portfolio corporations so they can take appropriate action on behalf of their clients- Adjusting the interest rates of the banks car loan customers, by revue, correcting the rates, adjusting the loan and calculating the charge back to each customer Show less

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  GS Design Studio

  Jan 2007 - Jan 2011

  Help Desk

  Technical support, customer service and billing issues for small graphic design company in Los Angeles

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  Ind. Syst. Admin Rylan Tiano

  Jul 2011 - Feb 2015

  Network/PC Tech

  -deployed and configured desktop PCs for small/medium sized businesses-install, maintain, upgrade desktop PC software/hardware-maintain/troubleshoot network connectivity for workstations, laptops and printers-data management, backups, and asset management-custom network drops and re-wiring (cat5/cat6 and low voltage)

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  Shift 4

  Mar 2015 - Nov 2015

  Help Desk

  - Answering all inbound calls to the Customer Support department - Identifying issues defined by customers - Identifying, researching, diagnosing, and resolving customer issues, striving for first call resolution whenever possible - Logging case history and follow up on open cases for quality assurance and account retention - Proficient knowledge of installations, which includes pre-installation assessments and training of our customers using Shift4 products and services