Junnun Ali

Experience

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  Niramish Indian Cuisine

  Jan 2014 - Aug 2018

  Supervisor

  ▪ Maintained a clean and safe environment for 50+ daily patrons and online customers▪ Managed servers to ensure smooth dining experience for guests▪ Ensured kitchen staff served quality food up to code▪ Handled financial transaction totaling $1500+ nightly; issued receipts, refunds, credits, and change due to customers▪ Persuaded and guided guests towards dishes that matched their palates▪ Assisted manager with labor budget and inventory control

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  Purnima Bangladeshi Cuisine

  Jan 2014 - Dec 2016

  Assistant Manager

  Managed social media and online presence on Yelp and Facebook▪ Aided staff with daily procedures and led pre-shift meetings

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  UGA RecSports

  Nov 2017 - Apr 2019

  Challenge Course Facilitator

  ▪ Serving as subject matter expert with facility knowledge▪ Enhancing the relationships of businesses and community organizations by encouraging communication via challenge courseactivities.▪ Ensuring the safety of all patrons; certified in First Aid and CPR

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  The University of Georgia

  May 2019 - May 2020

  ▪ Serve as lead business analyst on the UGA lifecycle management analysis project, responsible for interviewing process owners and developing BPMN diagrams to assist the UGA Account Standards Committee in identifying process improvement opportunities. ▪ Conduct data analysis and data consolidation for the UGA Single Sign-On Transition Program, including consolidating over 500 departmental applications owned by over 50 UGA units that will need to transition to the new authentication method in early 2020. ▪ Provide project management assistance to the Planning and Engagement area within EITS, including developing project plans, organizing major maintenance dates, and creating Gantt charts for IT directors to display their project schedules for the current fiscal year. ▪ Assisted in the development of the UGA Data Flow Diagram, which displays how all UGA systems are integrated, following two ERP implementations that replaced legacy student and HR/Finance mainframe systems. Show less

  • IT Audit Intern

    Jan 2020 - May 2020

  • Business Analyst and Project Management Intern

    May 2019 - Dec 2019
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  Cisco

  Jul 2020 - Mar 2022

  High Touch Operations Manager

  • Liaison between the customer and Cisco technical support, tracking the service process, driving improvements and ensuring excellence at every phase• Ensured proper delivery and sales of product and service solutions. Identify need for and assist with creation of customer training• Acted as business driver to improve customer's and Cisco's internal operations• Managed customer facing projects and internal advanced service improvements• Identify, build and maintain relationships with customer's internal management• Acted as single point of contact for operational issues• Represented customer needs to Cisco post-sales support teams and applicable organizations• Provided customers with updates on hot or escalated issues• Coordinated and conduct weekly conference calls to provide status reports to customer. Show less

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  Protiviti

  Mar 2022 - now

  Consultant II

  ▪ Performed control testing for companies to ensure internal controls are compliant with SOX regulations▪ Assisted the project leads with thorough client collaboration initiatives, including detailed walkthroughs, interviewing control owners, and discussing the client’s policies and procedures▪ Engaged in regular client communications regarding system testing and assisted in conveying remediation item