Experience

• 

  Best buy

  Jul 2001 - now

  • Partners with associate vice President, 12 marketplace directors, and 47 general managers, during drive times to create training, knowledge, and relationship skills to improve execution within the Marketplace. • Utilizes company and market assessment tools to gauge indicators and help create strategies to achieve expected outcomes.• Partnership with marketplace directors, and general managers to leverage local insight and solve customer/employee pain points. In quarter four, we had to hire more than 600 flexible workers for our marketplace. During a staff call, I worked with the marketplace directors to come up with the idea of having a localized vertical flex worker onboarding.• Responsible for inspiring and motivating the team to be customer-centered and deliver on the employee promise. Show less (Promoted 5 times to positions of increasing scope & responsibility)• Lead 90-person staff of 3 managers, 6 supervisors & technicians to maintain positive customer experiences, encourage consumer loyalty & drive sales revenues• Guide Assistant Managers to develop creative, workable solutions to address performance gaps by first specifying root causes• Attend micro-market meetings to brainstorm improvements to building local community relations• Train & strategically deploy associates to best enhance the customer experience • Analyze P&L as leading indicator of future trends & to identify controllable variables, such as revenue & net profit to achieve targeting 21-24% operating income• Monitor KPIs as lagging indicators of performance• Attend regional meetings to brainstorm improvements to productivity, responsiveness to consumers & shrink control Show less

  • Associate Vice President

    Mar 2024 - now

  • Sales Director

    Apr 2023 - Mar 2024

  • General manager

    Jul 2001 - Apr 2023