Experience

• 

  This cafe

  Sept 2011 - Dec 2013

  Waitress

  Restocking, dealing with costumers and using a coffee machine and cash register.

• 

  Franco's italian restaurant

  Jan 2013 - Jun 2013

  Waitress

  Restocking, dealing with costumers, handling alcohol and using a cash register.

• 

  Boots uk

  Feb 2015 - Aug 2015

  Sales assistant

  Included working on the registers (including self service), restocking, offering advice to customers and being involved in store promotions.

• 

  Commonwealth bank

  Oct 2015 - Apr 2021

  Customer care specialist

  Positions in general customer service and discovering customer needs based rolesProvide support with inductions of new recruits and relief management workHigh level phone communication, providing exceptional customer service, whilst adhering to metrics Assist in the event of an emergency as an allocated fire wardenHandle customer complaints including following up to resolveAdapt to change in practice and technological systemsMitigate risk to the customer, staff, and brand

• 

  Colony 47

  Apr 2021 - now

  Contact people who have requested support to assess social housing eligibility and complete details applicationsComplete and update social housing and private rental incentive scheme applications through SHIPDemonstrate Advantaged Thinking and outcome based, customer centred communication practicesCommunicate demand characteristics to managementLiaise with external Support Workers regarding clients’ needs

  • Case Facilitator and Service Centre Administrator

    Jul 2022 - now

  • Application Administrator

    Apr 2021 - Jun 2022
• 

  University of tasmania psychology clinic

  Jul 2022 - now

  Provisional psychologist