Raduna Kovacevic

Experience

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  Pure home

  Nov 2010 - Sept 2013

  • Recruited over 50 people;• Leading and monitoring the whole recruitment process;• Scheduling the selection and interviewing process;• Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities. • Planning and managing direct sales channels;• Setting and implementing sales strategies and goals.

  • Recruitment Specialist

    Jan 2011 - Sept 2013

  • Sales Manager

    Nov 2010 - Jan 2011
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  Hotel Zeneva

  Apr 2014 - Oct 2015

  Front Desk Supervisor

  • Customer support;• Attending reception desk: managing all reservations, communication with guest, completing all the procedures when guests arrive/leave, handling any complaints or queries;• Administrative tasks: making invoices and accounts, accomplishing all payment tasks, e-banking.

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  Hotel Andjelika

  Oct 2015 - now

  Operations Manager

  • Implementation of business policy, organization of work and hotel business;• Supervision of work and managing the team of 12 employees;• Managing the selection and recruiting process, education of new employees and introducing into work, monitoring individual rights, duties and responsibilities of employees according to regulation and policy of the company;• Planning, monitoring and analyzing the company′ s business in coordination with the owner;• Leading and controlling finances and purchase;• Organization of marketing activities to increase business and promotion of services;• Improvement of cooperation with existing clients and looking for new ones;• Recording invoice, preparing documents for payment process;• Bank account administration: tracking of balance;• Preparation and execution of payments and their follow-ups;• Updating accounts receivable and issue the invoices. Show less

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  BIG CEE

  Sept 2021 - now

  Deputy Shopping Centar Manager