Experience

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  Daimlerchrysler

  Aug 2001 - Apr 2003

  Senior staff customer relations agent

  Applied decision making and problem solving skills to increase customer satisfaction.Active liaison between dealerships, Business Centers and clients to promote customer loyalty, increase sales and resolve escalated issues.Fully empowered to make goodwill decisions to create an exceptional level of customer enthusiasm and ultimately increase repurchase intent.

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  Chrysler group llc

  Apr 2003 - Oct 2005

  Responsible for maximizing service and parts sales, revenue and customer service from a group of 21 Chrysler Dodge Jeep dealers.Implemented processes to involve Parts, Service and Sales departments in effectively ordering, installing and marketing of MOPAR parts and accessories.Assisted dealers in developing effective advertising plans to increase service retention and revenue.Reduced warranty waste by analyzing warranty reports and claims and providing process improvements.Achieved $6.5 million in MOPAR Parts Revenue and $5.9 million in Service Revenue. Show less

  • Service and Parts District Manager

    Jan 2004 - Oct 2005

  • Distribution Coordinator

    Apr 2003 - Jan 2004
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  Chrysler, llc

  Oct 2005 - Dec 2008

  Sales district manager

  Primary contact for Chrysler LLC dealers in a major metropolitan area, in place to work collectively with dealer body to reach corporate sales objectives related to wholesale, retail, accessories and service contracts.Analyzed dealer operations and identified areas in need of improvement, implementing strategies to resolve areas of concern and increase profitability.Reviewed Market Penetration Reports monthly to identify market share opportunities within the dealer's sales locality.Assisted dealer body in both long and short term marketing strategies, sales promotions, and developing pay plans to increase retail sales.Provide training and support to assist dealers in ongoing efforts to remain up to date with current processes, internet programs, and product.Performed monthly sales forecasts with dealership management to effectively manage dealer inventory and stocking levels to meet market demands and maximize production.Achieved Role Model Standards and consistently placed in top five of monthly regional District Manager rankings. Show less

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  Cintas corporation

  Apr 2009 - Jul 2011

  Sales professional

  Focus on new, business to business, account development in the Facility Services and Uniform Division.Exceeded sales objectives for each quarter, bringing in 2-3 new clients weekly and generated over $100,000 in revenue for the 2nd quarter of fiscal year 2011.Identify potential clients through phone prospecting, cold calling and networking, ensuring ability to present programs to 15-20 new prospects per week and deliver on weekly sales quota.Responsible for weekly marketing efforts within territory in order to increase visibility of products and services to large, target accounts. Show less

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  Mazda north american operations

  Jul 2011 - now

  Working collectively with the Metro Detroit Mazda dealer body to achieve ultimate goal of increasing service retention and repurchase intent by delivering outstanding Mazda ownership experience to customers.

  • Regional Marketing Manager

    Jun 2021 - now

  • Zone Manager

    Aug 2016 - now

  • District Sales Manager

    May 2014 - Aug 2016

  • District Service Manager

    Jul 2011 - May 2014