Experience

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  Lofino's market place

  Mar 2008 - Apr 2011

  Bagger/cashier

  • Serviced customers in a timely manner• Handled cash and credit transactions

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  Dorothy lane market

  May 2011 - Aug 2011

  Deli

  • Interacted with diverse customers• Responsible for opening and closing duties

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  Dayton children's hospital

  May 2016 - Dec 2016

  Solutions technician

  Previously Mr. Norckauer served as a medical equipment and network computer systems technician at a large regional children's hospital. Mr. Norckauer resolved issues with computer systems, complex medical equipment, various monitoring systems, and a host of network connection and network technical issues. Mr. Norckauer immediately responded to urgent critical patient care equipment repair requests. For his efforts he was awarded a Compassion letter from a nurse that he assisted. His duties included:• Identification and immediate resolution of network problems - resolved high priority monitor system, medical equipment, computer, and network connection technical issues • Selected as part of a three person team to conduct exhaustive testing of all 1,500 network ports throughout the hospital and off sites• Monitoring systems in AS/400 - successfully maintained all hospital bill processing operations• Executing scheduled backups as required• Documentation of all task activity - detailed reports for reporting and reference• Resolving customer requests in person and on the phone Show less

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  Speedway llc

  Dec 2016 - Apr 2017

  Store support - associate specialist

  Previously Mr. Norckauer was an on-site and remote network troubleshooting expert for Speedway Corporation within the Enon area encompassing all 2,700 Eastern Speedway stores. Mr. Norckauer was known as a “go to guy" for tough networking issues winning multiple service awards including: Top phone calls answered, top tickets resolved, and most improved during his time there. His duties include:• Assisted/troubleshooting Speedway store network connections, fuel pumps, register equipment• Utilized remote access software tools to identify and resolve issues on all store’s equipment• Prioritized issues by their effect on customer service, creating work orders for onsite technicians• Monitored/Assessing work order resolution progress on all open tickets, resolving problems• Worked with third party vendors to resolve technical issues• Collaborated with other employees to resolve their open problem reports Show less

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  Northrop grumman

  Sept 2017 - Dec 2017

  Help desk technical support 2

  Provided assistance for in person, on-site and remote network troubleshooting technical issues for the DoD. Responsibilities include:• Assisted/troubleshoot issues with CPU’s, laptops, printers, network, software, VPN• Utilized remote access software tools to identify and resolve issues on all DoD equipment• Prioritized issues by their effect on customer service• Installed requested software approved by the DoD• Provided assistance for third party vendors to resolve technical issues• Collaborated with other employees to resolve their open problem reports• Selected for a five man team to replace all Windows 7 machines with new Windows 10 machines Show less

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  Array information technology, inc

  Dec 2017 - Dec 2018

  Centralized jocas ii system administrator

  Recognized subject matter expert (SME) for troubleshooting technical issues for the DoD accounting system, JOCAS II. Responsibilities include:• Assisted/troubleshoot issues with log in credentials for database access• Prioritized issues by their effect on customer service• Provided assistance for internal employees regarding JOCAS II• Ran scripts on test servers and main databases• Worked with onsite and offsite database managers• Monitored databases and JOCAS II webpages • Collaborated with internal system administrators to resolve issues• Performed quarterly updates/patches on databases• Lead weekly team meetings Show less

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  Quantech services, inc.

  Dec 2018 - now

  Jocas ii (job order cost accounting system ii) deputy program manager

  • Lead the program management office team in audits from outside vendors• Conducted a user survey for our +15,000 users and report them bi-weekly to management• Provide technical knowledge from when I was a JOCAS System Administrator to the Program Management Office• Verify that documentation within our program management office SharePoint is up to date