Experience

• 

  Cna

  Aug 2014 - Jun 2017

  Sales representative

  All rounder (Telling, sales rep, packer)

• 

  Bowline security

  Sept 2017 - Sept 2023

  Provide one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication timorously.Recognize and escalate deeper and more complex issues. Prioritize tasks according to severity. Empower fellow peers to find the tools to find IT solutions. Compile, maintain, and file all repair records, reports, and other documents as required. Always maintain a high degree of professionalism, courteousness, and friendliness.Generate, Follow-up and qualify leadsCorresponding and liaising with customers and potential customers Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.Adjusts content of sales presentations by studying the type of sales outlet or trade factor.Submits orders by referring to price lists and product literature.Maintains professional and technical knowledge by attending educational workshops; reviewing Professional publications; establishing personal networks; participating in professional societies.Build database of potential customersGeneral business assistance & administration when requiredDesign and edit web pages accordinglyAssist personnel with installation, configuration and ongoing usability of system hardware and softwareOffer operations and systems support to personnelVerify functionality of hardware and software componentsTroubleshoot hardware and software issues in personAssist employees with computer problems and answer their questionsPerform Penetration Testing Show less Designing and maintaining company's websiteCreating & editing presentation decks Sorting out the formalities for Azure Events and other eventsGetting trained on the various products and services Bowline Security offerIntroducing the company to potential clientsTo demo the products and services Bowline Security offersProvide one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication timorouslyCreate and maintain databasesGeneral business assistance & administration when requiredTroubleshoot hardware and software issues in personAssist employees with computer problems and answer their questions Show less

  • Cyber Security Practitioner

    Jun 2018 - Sept 2023

  • Junior Technical Sales and Customer Support

    Apr 2018 - May 2018

  • Intern

    Sept 2017 - Mar 2018
• 

  Eduvos

  Jun 2018 - Sept 2023

  Working in the IS (MLM) learning environment, I am responsible for a group of students assigned to the incumbent. I work daily with each student on a one-on-one basis, mentoring them throughout the year primarily in a computer lab.

  • IS & OPM Lecturer at Eduvos

    May 2021 - Sept 2023

  • IS Software Lecturer

    Jun 2018 - May 2021
• 

  Redacademy

  Oct 2023 - now

  My key roles and responsibilities are:- Conduct Mentorship and training through daily knowledge sharing- Provide technical support and mentorship of the group and individually - Ensure continuous Growth and Learning in terms of programming language and code review - Key technical liaison with the client and redAcademy team to plan work and manage development progress- Responsible for resource allocation and assigning team tasks- Identify technical/resources challenges- Clear any delivery blockers- Leading and facilitating technical support meetings- Ensure efficient project planning and progress reporting is delivered timeously and accurately to operations management - Conducting accurate estimations- Responsible for technical team reporting on progress of individuals against standards - Highlight and ensure any technical areas missed are incorporated into the theoretical training - Contribute and maintain technical library and produce quality and accurate documentation- Translating project and business requirements- Contributing to the maintenance, development, and on-going improvement of technical solutions Show less

  • Technical Mentor

    Oct 2023 - now

  • Technical Mentor

    Oct 2023 - now