Experience

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  Chicago trax recording studio and various studios

  Jun 1997 - Jan 2002

  Audio engineer

  Music Production, Studio Recordings, Freelance Recording, Sound Engineering, and Music Production

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  Go sailing chicago

  Oct 2010 - Oct 2014

  Owner and operations manager

  As the founder of Go Sailing Chicago, I streamlined operations, controlled costs and conducted market research to meet company’s goals. I successfully designed an automated online scheduling systems handling 500+ appointments in 5 months each season. Additionally, I conducted in-depth analysis to identify areas of growth and cost savings.

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  Crowley's yacht yard lakeside, llc

  Nov 2010 - Jul 2015

  Store manager

  At Crowley’s Yacht Yard Lakeside, I ensured effective functioning of the store through customer service excellence and sales targets attainment. I promoted low inventory discrepancies, reduced logistics costs, and maintained appropriate inventory levels. My key role was to ensure the store met and exceeded customer expectations and lived up to its predefined branding. I actively set pricing and maintained stock control by minimizing labor costs and maintaining quality standards of the store.I was proficient in recruitment, interviewing, hiring selections and processes, and ensured optimized employee transition. I also acted as Seminar Leader on myriad marine and pleasure boating matters as well as lead writer on the weekly company newsletter.My key responsibilities at Crowley’s Yacht Yard Lakeside included:★ Writer & Editor of the Company Newsletter across 1,900 subscribers★ Operating and managing 9 high-performance booths and 35 workforces at Strictly Sail Chicago Show less

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  Chicago yacht works

  Jul 2015 - Aug 2024

  Service director

  Since 2015, I have been accountable for defining and driving high-impact service operations and business networking set by the company’s policy, strategy and goals within a logistics business setting. I drive retail sales and business parameters to attain customer satisfaction and profitability goals.As Service Director, I lead all aspects of technology projects, cost control and solution consulting from scratch, to enhance overall business performance levels. In addition, I showcase skills in maintaining Salesforce CRM, customer relationships, and contracts.I recruit, train and build teams toward optimizing ongoing processes and improving productivity within set quality and budgetary norms. I also undertake business analysis to recognize areas of improvement, requirements, and cost savings in logistic processes.My key role is to direct employees across varied teams; administration (2), technical (4) seasonal (10) and contractors. I perform strategic service planning to promote corporate growth and meet operational goals. My work record is to mentor a diverse team of high-performance professionals while fostering a collaborative and inclusive environment.Some of my significant accomplishments have included:★ Drove and improved the sales of service and parts up to $1.2M in revenue.★ Strategically led the organizational average net profit of up to 13% from the date of joining. ★ Advanced wide range of business process in order to enhance net profit by 10% within first year. Show less

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  Chicago yacht works (cyw)

  Aug 2024 - now

  Director of operations