Experience

• 

  Oserian development company limited

  Aug 2006 - Jan 2007

  Stock controller

  Internship on vacation holidays

• 

  James finlay (kenya) limited

  Aug 2007 - Oct 2008

  Stock controller

  Internship during vacation holidays. Then upon graduation. Employed as first job

• 

  Kcb bank group

  Aug 2008 - now

  • Execute a defined tactical plan to grow the centre’s HNW customer base, deposit, asset and high value yield per customer to achieve profitability targets through revenue maximization and prudent cost management.• Monitor and review business growth performance reports on sales i.e. customer numbers, deposits assets and guide the team on achieving the set targets. Drive the centre team to deliver growth of Advantage portfolio and manage performance tightly through reward and recognition of performers and consequence management for non-performers.• Establish and demonstrate uncompromising customer service standards and relationship management to retain both new and existing customers through constant contact and relationship deepening with the customers.• Ensure training and development is embedded in the centre team i.e. Soft skills, product knowledge, selling and operational skills and promote a culture of performance, belonging and ownership amongst the colleagues.• Plan and execute a micro marketing calendar of monthly, quarterly and half yearly events/activities that aim at ensuring the centre’s business objective i.e. sales, service, relationship management and operational goals are met.• Review the accounts opened, credit applications, excess limits, PAR migration and manage within approved limits and ensure compliance to Enterprise Wide Risk Management framework.• Oversee and support the centre’s customer service and sales support needs and offer timely and effective resolutions for all escalated customer complaints and calls.• Overall management of the branch through effective utilization of resources and foster a positive, professional work environment that encourages ideas and i9nnovative problem solving.• Motivate, coach and develop a high performing team. Show less To implement and deliver Biashara club strategy that will grow the club in both new members to the expected level each year.· Ensure effective facilitation of training activities for the KCB Biashara Club members in all Regions, usually with not less than 60 workshops in a year· Coordinate with regions for both local and International Business Trips in liaison with Travel Agencies, this brings extra income when the customers borrow to expand their businesses through the business exposures.· Provide feedback to the customers from all workshops on a daily service through their developmental feedback and recommendations.· Managing Biashara club monthly collections across the business and managing the attritions to a very minimal level.· Handle the one connect portal by collecting and reviewing the content/media going to the portal and the communication with SME's in the portal· Handle the materials to be used in the workshops, confirmation of venues and overall readiness of each workshop· Automation of commission for new members · Work with the club manager on the partnerships and on Loyalty programs for the club.· Undertake regular visits to review their portfolio, identify potential cross sell and offer recommended new products Show less

  • Center Head-Platinum Branch

    Sept 2021 - now

  • Trustree- KCB DC Pension Scheme

    Sept 2020 - now

  • Relationship Manager- Biashara Club

    Dec 2014 - Aug 2021

  • Business Manager

    Sept 2012 - Nov 2014

  • Head Teller

    Nov 2010 - Sept 2012

  • Customer Service Representative

    Jan 2009 - Nov 2010

  • Credit Officer

    Aug 2008 - Jan 2009