Ayan Ghoshal

Experience

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  RCLD

  Apr 2009 - Dec 2010

  Trainer & Technical Support

  As the faculty responsible for teaching the basic hardware and networking theory, oversight of laboratory activities, conduct periodic examination and evaluation of laboratory based tests for 30 trainees.As technical support was responsible for administration and preventive maintenance of 24 computers hardware, system software and network support. My activities in system administration include installation and upgrade of different system and application software, antivirus update, performance tuning of the hardware, providing appropriate access to the trainees and preparation of training environment. For network support my activities were comprised of configuration of proxy server and firewall and Internet sharing among computers using switches. Show less

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  IBM

  Dec 2010 - Oct 2012

  Setting up & managing Windows 2003/2008 Server Environment and Network Infrastructure. Active Directory and Exchange 2007, Exchange 2010, Lotus Domino.Wintel Administration: Microsoft Windows 2003 Server. Domain Controllers, Backup of Domain controllers, Mail Client configuration, DNS, Zone Transfer and DHCP Server. Unix based system administration.Troubleshooting Desktops and Laptops related to Operating Systems and as well as Hardware components and Data Recover.Analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.Acting as an escalation gate to resolve critical issues of the team members. Skills in conducting various training sessions for enhancing the performance and quality of service. Show less As Technical support responsible for administration and preventive maintenance of computers hardware, system software and running application softwares. My activities in Technical support include - Server RoleInstalling and managing RacksConfiguring Servers (IBM X Series , HP Proliant)Installing applications , applying patches and maintain system inventory through Tivoli Endpoint Manager (Bigfix)Manage and Deploy operating systems through Tivoli Provisioning ManagerHardening operating systemsMigrating domain and user profileUser account management in Active DirectoryManage and maintain File server Installing and user account manage in Lotus Domino 8.5Manage and troubleshoot DHCP server Network RoleInstalling and managing network devicesConfigure Telnet , SSH , Port security , VLANInstall and upgrade IOS (router , Switch , ASA)Desktop RoleInstall , manage and troubleshoot systems hardware and softwareInstallation and upgrade of different system and application softwareHealth Checkup of systemsManaging and troubleshooting SEP AntivirusInstall , manage and troubleshoot Lotus notesInstall, configure and troubleshoot IBM DB2 , BRIO/HyperionAs a part of management responsible for logging tickets and escalate the issues to senior management and client end. Also responsible for documentation of all troubleshooting and provide training to the team.Following ITIL compliance process Show less

  • System Administrator

    Dec 2010 - Oct 2012

  • Technical Support Engineer

    Dec 2010 - Jan 2012
• 

  Accenture

  Oct 2012 - now

  Wintel and Vmware Administrator:As a System Analyst responsible for managing the windows based servers and maintain entire virtual server infrastructure. My activities in System Analyst include –Working with large data centre having 900 Servers, centric hardware like IBM, HP and Dell Blade servers.Managing Virtual Datacenter with VMware ESXi Provide L2 support for VMware related issuesWorking with P2V projectsWorking with Cisco UCS to provide L1 supportSupport applications hosted in Citrix XenappAdvanced troubleshooting of issues such as Active Directory, LDAP, GPO design, Transferring and seizing of FSMO roles as per the requirements. Role Based Services rights delegation, Sysvol, Default Group policy, DHCP & DNS naming and recordsConfiguring, monitoring and troubleshooting of Windows NT, 2000, 2003 R2 and 2008 Servers for different application as per the company’s requirementRemote administration of servers by using terminal service, RDP, VNC for any problem across global offices related to Microsoft Windows operating system.Responsible of Installing, Configuring & Maintaining of WSUS 3.0 for Microsoft Patch Management.Working with SCCM 2012 for centralized administration and Patch ManagementImplementing RAID 1 and RAID 5 on mission critical servers such as domain controllers, file servers, Application server & Database server.Administering and monitoring Enterprise Antivirus and spyware using Symantec and Microsoft Forefront Security Suite.Coordinate with other supporting teams like Storage, Backup and Monitoring etc.Representing infrastructure team in critical Change Management activities (ITIL). Show less

  • Technical Architect Associate Manager

    Jun 2021 - now

  • IT Specialist

    Mar 2018 - Jun 2021

  • Sr. System Analyst

    Oct 2012 - Feb 2018