Experience

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  Woodgreen community services

  Nov 2013 - Mar 2014

  Senior citizen helper

  • Assisted senior citizens in the beaches - East York area with various tasks such as, shoveling, gardening, and etc.• Travelled around East York to help the senior citizens in need.

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  Wraps capprico

  Dec 2014 - Dec 2016

  Manager

  Seasonal Job. -Every December during holiday season. • Manager and a wrapper at Simcoe Street location.• Managed and assisted a team with wrapping gifts for the holiday season.• Developed excellent communicating skills while dealing with a large number of customers.• Team Building, training and supervising• Scheduling• Produce Daily Activity Reports

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  Élections canada | elections canada

  Oct 2015 - Oct 2015

  Poll clerk

  • Worked in both Advance polling station and the voting day.• Worked as a Poll clerk and Information & Registration officer in various locations.• Experienced working with different groups of people in different locations.• Helped set up each location before the voting and counted the ballots after the voting• Developed organizing skills and time management skills while working under pressure.

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  Artsmarketing services inc.

  Mar 2017 - Apr 2017

  Call center representative

  • Strong communication skills in telemarketing "Planned Canada" fundraising program. • Acquired strong communication skills when dealing with problems with donors over the phone in a positive and prompt manner maintaining client confidentiality• Working under extreme pressure in a fast-paced environment during deadlines and supported co-workers to achieve quotas.• Called previous donors and introduced them to our fundraising events.

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  Naborly inc.

  Apr 2017 - Dec 2017

  Customer success

  • Handling inbound and outbound calls for the customer support line. • Screening Specialist - Making Reports for our customers in a timely manner. • Ensuring all the reports have been re-checked before handing them over to our clients. • Experience in data analysis - ensuring all the credit checks have been done in a proper manner.

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  Hudson's bay company

  Nov 2017 - Jan 2018

  Concierge

  • Worked for the concierge department at the flagship Hudson's Bay store during the busy holiday season. • Ensured proper safety and satisfaction of shoppers during the busy season.

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  Singlepoint group international inc

  Dec 2017 - May 2018

  Customer service agent

  • Currently working on a campaign called Direct Energy. • Inbound calls from US North customers who need assistance with their usage and rates.• Help customer with their monthly billing inquiry.

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  Hudson's bay company

  Apr 2018 - Jul 2018

  Gift registry consultant

  • Experience in Business to Customer role.• Ensured that all of our clients were satisfied with the service they needed. • Handled gift registry orders and ensured that all orders were picked up or delivered on time. • Consulted customers to their best needs for their big day.

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  Nestlé nespresso sa

  Jun 2019 - Oct 2020

  • Working as a Boutique Specialist at the Flagship boutique of Nespresso Canada.• Achieving daily goals and meeting business targets to optimize the growth in Business. • Experiencing daily B2C relations. • Successfully meeting targets on weekly, monthly and quarterly sales. • Building a strong relation with the entire team to obtain maximum growth for the company. • Achieving top performance in sales target and delivered excellent customer sales service. • Making sure the entire store merchandise is always in the right • Directly working with the manager to give feedback regarding any merchandise distribution.• Training new employees with sales target. • Changing the visual merchandise of the entire store during a launch of a new campaign. • Experience in handling cash management.

  • Mentor Trainee

    Mar 2020 - Oct 2020

  • Customer Service Sales Specialist

    Oct 2018 - Oct 2020

  • Visual Merchandiser

    Jun 2019 - Mar 2020
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  Élections canada | elections canada

  Oct 2019 - Oct 2020

  Supervisor
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  Mackenzie investments

  Oct 2020 - Jun 2022

  • Providing multi-level support to our Client Solutions team on day-to-day issues and service requests.•Identifying opportunities that best address strategic initiatives and the flow of information.• Building and maintaining stakeholder relationships with products, operations, finance and other functional departments• Mentoring new hires and providing constructive feedback. • Point of Contact for small to medium account. Providing one on one service for financial groups.

  • Senior Client Relations Specialist

    Dec 2021 - Jun 2022

  • Client Relations Representative

    Oct 2020 - Jun 2022
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  Dell technologies

  Jun 2022 - now

  Enterprise solutions specialist