Heather M.

Experience

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  BMO Harris Bank

  Jul 2000 - Jun 2021

  I applied structured change management and communication strategies and led change management initiatives across various functions. I spearheaded the implementation of functional initiatives, ensuring transformation program success. Remained hands-on with structured approach to transition individuals, teams, and overall organization from current to desired state to achieve improved and sustainable business results. Connected with change leaders to understand employee feedback, roadblocks they were facing, and delivered information to executive leadership to make changes accordingly. Key Accolades♦ Strengthened collaboration by working with executive leadership teams to relocate employees from a closed office environment to a newly built open office. ♦ Supported communication efforts and organized tours of the new office space. ♦ Supervised the creation and implementation of Day 1 Guide and Experience Guide resources for employees moving to new office environments to improve their engagement and confidence in navigating new amenities. Show less I oversee Admin Team activities, including onboarding and technical needs of employees and management of Executive Team calendars. I led the Training Team and employee engagement programs for AML. I used analytical capabilities to review the annual pulse survey results and defined the data to determine focus areas for employee engagement. I formulated an effective internal communications strategy to meet employees' needs across all team levels.Key Accolades♦ Supported the development of employees through a New Hire Buddy Program and Mentorship Program, which garnered the attention of 30 professionals to sign up. ♦ Focused on results to reduce employee turnover from 15% to 8%. ♦ Supported a 5% increase in the overall Employee Engagement Index in the annual Pulse Survey and a +7% boost from employees in the company acceptance rating when asked how the company was doing on their promised company-wide initiatives. ♦ Spearheaded the design, establishment, and delivery of the US AML Training Program for US employees across the organization. Show less

  • U.S. Workplace Transformation Business Partner

    May 2018 - Jun 2021

  • Business Communications and Training Manager, Assistant Vice President, CAMS

    Apr 2016 - May 2018

  • Governance Advisor, Assistant Vice President, CAMS

    Jan 2016 - Apr 2016

  • Advisory and Framework Manager, Assistant Vice President, CAMS

    Jul 2012 - Jan 2016

  • Anti-Money Laundering (AML) Training Officer

    Sept 2010 - Jul 2012

  • Service Manager | Teller Supervisor | Teller

    Jul 2000 - Sept 2010
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  JPMorgan Chase & Co.

  Jan 2008 - Sept 2008

  Assistant Branch Manager Trainee
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  Wilton Brands

  Jun 2021 - now

  Culture and Engagement Manager

  I focus daily on developing and retaining corporate communications and culture activities, facilitating employee engagement. I employ creativity to build and allocate internal communications while ensuring tone, approach, and style are aligned with the organization's culture and framework for processes and brand standardization. I collaborate with executive leadership to create communication strategies and develop messaging and tone to articulate the state of business in different formats. I design and supervise company-wide meetings, organizational celebrations, charitable opportunities, and social activities.Key Accolades♦ Rebuilt the entire culture by composing new value statements based on employee feedback after being acquired from private equity in 2018; hosted workshops for the company, including the China Team, to dive deep into the new culture value terminology, how the company would incorporate these elements, and areas of improvement. ♦ Vetted and coordinated the launch of a charitable platform for employees to volunteer or donate; witnessed an increase in employee engagement, volunteering, and donation by 30%. ♦ Facilitated the progression of employee morale by setting up a peer-to-peer recognition program connected to the intranet site. Show less