Pedro Martins

Experience

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  Boom Festival

  Aug 2010 - Nov 2019

  Project Coordinator

  • Strategized music equipment department to meet financial and time constraints for a 7-day event.• Directed the operation full cycle.• Negotiated with vendors to secure optimal quality and cost balance.• Supervised department operations, ensuring compliance with standards.• Monitored event proceedings and promptly addressed any issues.

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  Glownet

  Feb 2015 - Jan 2017

  Project Manager

  • Acted as the main point of contact between Glownet and event organizers, ensuring smooth communication and addressing all inquiries.• Developed and implemented project plans for delivering contracted services at events, collaborating with clients to make necessary adjustments.• Managed client relationships and directed the operations for major music festivals like Sonar Barcelona, Kappa Futur Festival, Brunch Elektronic Lisboa + Barcelona and DGTL• Network configuration, Wi-Fi, cabled or 4G depending on customer's needs.• Handled full preparation and logistics, including on-site terminal setup, event operations, breakdown, and post-event operations.• Created reports and reviews post-event, advising clients on improvements and negotiating future implementations. Show less

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  Karakter Records

  Dec 2016 - Dec 2023

  • Managed event schedules, agreements, financial plans, artist coordination, and post-event operations for Karakter events.• Oversaw event preparation, location setup, operations during events, and dismantling processes.• Achieved seamless event execution, resulting in positive feedback from attendees and increased brand visibility.

  • Events Manager

    Nov 2019 - Dec 2023

  • Co-Owner

    Dec 2016 - Dec 2023
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  PlayPass NV

  Sept 2019 - Jan 2022

  Event Coordinator

  • Assisted with the entire event process, from setup to breakdown, ensuring smooth operations.• Network configuration, Wi-Fi, cabled or 4G depending on customer's needs.• Managed events and addressed potential issues, while planning scenarios to uphold event integrity.• Established and maintained relationships with all stakeholders involved in the operation delivery.

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  Weezevent

  Mar 2022 - Mar 2024

  Client Success Manager

  • Managed client relationships and directed the operations for major music festivals like Horst, Paradise City, and Waking Life, ensuring seamless communication and meeting expectations. Focusing on tech-related aspects like software configuration for ticketing and cashless transactions.• Network configuration, Wi-Fi, cabled or 4G depending on customer's needs.• Collaborated with other Client Success Managers on managing operations for major music festivals like Boomtown Fair, Boom Festival, and Rock Werchter, meeting expectations.• Oversaw the entire event process from preparation to post-event operations.• Created product experience reports and reported them to DEV to correct issues or improve functionalities.• Generated invoices and purchase orders pre- and post-event, sent them to the customer, and oversaw their respective payments.• Generated reports and evaluations post-event, increasing client satisfaction and confidence in our solution. Show less

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  Howler

  Mar 2024 - Aug 2024

  Client Success Manager

  • Managed client relationships and assist in directing the operations for major music festivals like Kappa Futur Festival, Elrow Madrid, and Monegros Desert Festival, ensuring seamless communication and exceeding expectations.• Prepared event operations, including software configuration for ticketing and cashless transactions, to streamline processes and enhance customer experience.• Ensured Network configuration and functionality during the entire event.

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  Sjef.app

  Sept 2024 - now

  Hardware Fleet Manager

  • Managed hardware preparation and testing for events, ensuring quality and functionality.• Oversaw inventory and shipping, optimizing efficiency for hardware orders.• Network configuration, Wi-Fi, cabled or 4G depending on customers needs.• Implemented software improvements to enhance user experience and functionality.• Improved operational processes to optimize the entire event delivery life cycle.