Tuan Zaharan Rahamath

Experience

• 

  Al Boom Marine LLC

  Jun 2013 - Jun 2024

   Sales - Decides store layout and stock positioning. Manages stock availability. Trains and promotes high customer service standards. Gives feedback on lines, sellers, and customer requests. Recommends in-store promotions. Visual merchandising- Applies and maintains guidelines and standards for visual presentation and store appearance. Stock loss Controls Decides on form of implementation of stock loss controls, recommends areas of focus. People Development - With staff, evaluates performance and development needs. Decides store-training programmes. Recommends additional training requirements, disciplinary actions, appraisals, interviewing.  Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact in the store.  Provide and analyse reports in order to gain understanding of current performance trends, to identify commercial opportunities and ensure Buying/Planning are aware of stock related feedback. Administration Controls Ensures store enacts and is fully compliant with all required administrative procedures according to company guidelines and within deadlines. Ensures an effective communication of issues and ideas between store and operational management. Coach and motivate team to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles. Monitor KPI’s and make sure they meet the Daily, weekly and Monthly set targets. Show less  Responsible for review best seller and worst seller and position them accordingly. Give ideas to the brand team and management to improve profitability and extend hands on towards been highly commercial in store Giving feedback to the brand team of competitors’ activities and products. Conduct SWOT (Strength, Weakness, Opportunity and Threats) analysis and keep high level of customer service standards in store.  Maintaining the international standards in-store visual impact, Coordinate with visual merchandising team as per international standards, Weekly review SMR (space management report) and action accordingly, Reviewing department contribution report and action the floor accordingly, Keep expenditure levels to the minimum possible and achieve cost targets and actively seek out and grab any additional opportunity to reduce store expenditure. Maintaining and monitoring loss prevention in store, constantly improve staff awareness of stock loss action plans, actively seek out and implement any additional opportunities to reduce stock loss.  Giving daily -briefing, ATV, IPC performance, product knowledge training and on-job coaching. Undertake regular stock check and implementing the proper preventive measures. Show less  Ensure high levels of customer satisfaction through excellent sales service. Assess customer’s needs and provide assistance and information on product features. Welcome customers to the store and answer their queries. Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis. “Go the extra mile” to drive sales. Maintain in-stock and presentable condition assigned areas. Actively seek out customers in store. Remain knowledgeable on products offered and discuss available options. Process POS (point of sale) purchases. Cross sell products, add on sales.  Team up with co-workers to ensure proper customer service. Build productive trust relationships with customers. Comply with inventory control procedures. Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design) Show less

  • Store Manager

    Jun 2015 - Jun 2024

  • Assistant Store Manager

    Dec 2014 - Jun 2015

  • Sales Representative

    Jun 2013 - Dec 2014