Ali Hussein Ali

Experience

• 

  Hilton

  Apr 2010 - Oct 2010

  Night Receptionist

  Achieve positive outcomes from Guest queries in a timely and efficient mannerEnsure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as requiredEnsure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departmentsDemonstrate a high level of customer service at all timesAttend appropriate training courses, when required, and assist with the Night Team’s training and development effortsDemonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily dutiesMaximize room occupancy and use up-selling techniques to promote hotel services and facilitiesUse the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyComply with hotel security, fire regulations and all heath and safety legislationAct in accordance with policies and procedures when working with front of house equipment and property management systemsFollow company brand standardsAssist other departments, as necessaryCheck in, check out,handle complain, act as night manager, check rates Show less

• 

  Club Med

  Oct 2010 - Mar 2012

  Senoir Reception

  Represent the Luxury by Club Med with our clients and our teamsPut in place « the welcome at the reception » according to what was defined by the services managementGather and coordinate your team around one objective, attitude and behavior appropriate with the Luxurious range we offer in Club MedBeing capable of supplying our clients with what they need so as to spend an enjoyable stay (excursions, taxis, spa, good contacts, recommendations…)Ensure a discreet and personnalized serviceGuarantee good relations with our clients and reinforce the culture and Club Med spirit which is uniqueGuarantee the application of Club Med standards of quality, and apply hygiene and safety rules, including the maintenance of our heritage in relation with our hotel and leisure services of which you are in chargeDrive the economic results of the reception service (respecting the budgets)Optimize the local sales of the reception service (meals, B&B, different services)Give ideas for the evolution of the Luxurious service in your departmentWelcoming the guests (check- in & check-out)Telephone switchboardEnsure the payments and other accounting operationsCarry out all computer dataGive information to our guests concerning services and events inside and outside the ClubTaking overall responsibility for VIP clients in the 5 Tridents space at Club Med and acting as assistant to the resident manager. Taking responsibility for the G.E and G.O in the main reception 4T & 5T Show less

• 

  Sofitel Luxury Hotels and Resorts

  May 2012 - May 2014

  Guest Relations / Assistant Duty manager

  Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.Assists in VIP’s arrival departure in absence of guest relation officers.Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.Assists in sending guest messages or faxes.Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- showsAssists in handling room lock problems.Prepares and checks for VIP’s arrival and escorts guests to rooms.Co-ordinates with all departments concerned in order to maintain Front Office functions properly.Operates the front office computer system in order to assist front office attendants.Checks group department, fit and ensure switchboard makes appropriate wake up calls.Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.Assists reception, business centre, cashier, concierge and bell captain during they are busy.Answers guests inquires, handles complaints and attend to the needs of the guests.Approves and sign for allowances, rebates etc., as required by Front Office Cashier.Authorizes charges to be made for late departures and/or compliments on them.Promotes and maintains good public relations.Motivates and maintains good staff relations.Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.Follows up in credit check report, liaise with credit manager.To responsible for front office operation during the absence of Front Office Manager.To discuss all matters that needed to follow up with the next shift. Show less

• 

  Aurora Oriental resort

  May 2014 - Nov 2014

  Night Manager

  Responsible to train all the Staff Members in Comportment and Grooming• Responsible to train all the Staff Members in PMS Systems.• Responsible of the system end of day run and night audit, outlets closing micros, CC terminals, frontoffice closing reports.• Responsible to train all the Staff Members in the hotel procedures.• Assist the Front Office Staff in all those tasks.• Assure all the staff is well groomed.• Interact with Guests in order to receive feedback from them stays.• Supervise all the Front of the House Staff.• Deal with the guest special wishes, problems or complaints.• Give feedback to all the Staff Members• Empower all the Staff Members• Be in permanent contact with the FOM to decide training needs for the staff.• Escort the guest to the room if necessary• Empowerment decisions to satisfy the guest needs.• Recognize regular guests and them special requests and needs.• Be aware of all the Health and Safety procedures of the hotel Show less

• 

  Tivoli Hotels & Resorts

  Nov 2014 - Aug 2019

  Night Manager at Souq Waqif hotels

  Responsible to train all the Staff Members in Comportment and Grooming• Responsible to train all the Staff Members in PMS Systems.• Responsible of the system end of day run and night audit, outlets closing micros, CC terminals, frontoffice closing reports.• Responsible to train all the Staff Members in the hotel procedures.• Assist the Front Office Staff in all those tasks.• Assure all the staff is well groomed.• Interact with Guests in order to receive feedback from them stays.• Supervise all the Front of the House Staff.• Deal with the guest special wishes, problems or complaints.• Give feedback to all the Staff Members• Empower all the Staff Members• Be in permanent contact with the FOM to decide training needs for the staff.• Escort the guest to the room if necessary• Empowerment decisions to satisfy the guest needs.• Recognize regular guests and them special requests and needs.• Be aware of all the Health and Safety procedures of the hotel Show less

• 

  Minor Hotels

  Aug 2019 - Jan 2021

  Cluster account Receivable supervisor
• 

  Tivoli Hotels & Resorts

  Jan 2021 - now

  • Cluster Assistant Front Office Manager

    Aug 2022 - now

  • Cluster Duty Manager

    Jan 2021 - Aug 2022