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Jyoti Negi

Jyoti Negi

Associate Manager

Followers of Jyoti Negi482 followers
location of Jyoti NegiGuildford, England, United Kingdom

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  • Timeline

  • About me

    GRC Specialist in Governance & Risk Compliance (GRC) services || HCLite || CISA(Certified Information Systems Auditor) Certified || ISO 27001 LA (ISMS) certified

  • Education

    • Uttar Pradesh Technical University, Lucknow

      2010 - 2014
      Bachelor of Technology - BTech Electrical, Electronics and Communications Engineering

      Activities and Societies: Member of cultural committee || Techno-Man Society Member Worked in academic project of Antitheft car control system

    • Shiv Nadar University

      2019 - 2021
      Master of Business Administration - MBA marketing and information system

      Activities and Societies: Core committee member of Human Resources club PANACHE- MOQSH 2019, the annual management fest of Shiv Nadar University. Head SPOC for Human resource club PANACHE Participated in Management fest- MOQSH-2019 in various events and in organiation Won 2nd prize in pre-event for management fest conducted by CHAKRAVUYH- Business Quiz in Shiv Nadar University.Certified and active participant in various Management fest program.

  • Experience

    • HCLTech

      -
      Associate Manager

    • HCLTech

      Nov 2016 - now

      Worked on RDS level to handle escalations from clients and providing proper solutions and guidance to customers. Supervised level-1 team and provided solution and support for unresolvable issues from team members.Provided training and feedback to level-1 team for better solutions and excellent client services.Resolved issues by researching documentation; troubleshooting hardware, software, guiding client through corrective steps; tracked status of problems and solutions.Maintained help desk database by entering caller statistics, inquiries, and responses.Created knowledge base solutions for client specific troubleshooting i.e. operating procedures, policies, etc. Show less

      • Senior managment trainee

        Jun 2021 - now

      • Senior Analyst

        Nov 2016 - now

    • AVIRODHA, SNU

      Aug 2019 - Jun 2021
      President

      This club helped me in learning lot of things, from leadership to managing and engaging people. I hope that this year as the position of the president I will be able to add more value to it.

  • Licenses & Certifications

    • Analyzing and Visualizing Data with Microsoft Power BI

      Udemy

    • Certified Information Systems Auditor® (CISA)

      ISACA
      Jun 2023
      View certificate certificate

    • Microsoft Excel 2013 Certification

      Coursera

    • SC - 900 Microsoft SECURITY, COMPLIANCE AND IDENTITY FUNDAMENTALS SC-900T00- A

      Microsoft Partner
      May 2022

    • ISO 27001 Lead Auditor - Information Security Certification

      IRCA Global
      Sept 2021