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Azimkhan Pathan

626 followers

Ahmedabad, Gujarat, India

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Timeline
About me
Customer Support || Remote Support || Hardware Support Engineer At Silver Touch Technologies Ltd.
Education
- NARNARAYAN SHASTRI INSTITUTE OF TECH., JETALPUR 034
  2014 - 2020
  Bachelor's degree Electrical Engineering Technologies/Technicians
- F. D. HIGH SCHOOL FOR BOYS, AHMEDABAD
  2011 - 2012
  High School
- JAY AMBE G. H. S. SCHOOL ( GUJ. & ENG. MEDIUM ) (STD. 1 TO 12 )
  2012 - 2014
  Higher secondary 12th science (Maths)
Experience
- Silver Touch Technologies Ltd
  Jun 2021 - now
  - Responded to Support Request from end users & patiently walked individuals through basic troubleshooting tasks.- Served as primary point of Contact Of Support relating to owned solutions and products.- Collaborated with vendors to locate replacement components and resolve advanced problems.- Provided a profession and courteous customer service experience and set expectations based on agreed processes.- Provided hardware support across a variety of platforms and equipment to maintain customer productivity and improve customer customer satisfaction. Show less
  - Data Center Technician
    Jan 2022 - now
  - Technical Support Engineer
    Aug 2021 - Dec 2021
  - Trainee
    Jun 2021 - Aug 2021
Licenses & Certifications
- SQL: A Practical Introduction for Querying Databases
  IBM
  Jul 2023
  View certificate
- Pivot Tables For Data Audit, Analysis & Insights In MS Excel
  Udemy
  Mar 2023
- Python for Data Science
  IBM
  Jul 2023
  View certificate
- Storytelling With Data: Tableau & Power Bi
  Infosys Springboard
  Aug 2023
  View certificate