Experience

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  Dxc technology

  Aug 2018 - Jan 2020

  Network support engineer

  • Initiated and executed tailored network configurations for 150+ users, adapting to diverse job roles and needs at DXC Technologies.• Identified and resolved 100+ technical issues, utilizing analytical skills to ensure product reliability and enhance user experience.• Streamlined support processes through independent analysis, reducing follow-up requests by 20% and showcasing efficiency in product deployment and support.

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  Goldman sachs

  Feb 2020 - Oct 2021

  Analyst

  • Led the optimization of virtual connectivity for Goldman Sachs across Asia, EMEA, and Americas, employing human-centered approach to meet the specific communication needs in over 100 monthly cross-regional meetings.• Initiated a user-focused health check protocol for connectivity systems, successfully reducing incident rates by 15%, thereby enhancing system usability and reliability.• Coordinated and improved audio-visual setups for global meetings, applying principles of human-centered design to ensure an engaging and efficient user experience in over 200+ corporate events. Show less

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  Jk trading groups inc

  Feb 2023 - now

  Program manager
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  Rootrs

  Jun 2023 - now

  Project manager

  • Employed Design Thinking in collaboration with the CEO, aligning product goals with Rootrs' vision, leading to a mobile app launch that boosted website traffic by 20%, a testament to empathetic design and user-centric strategy.• Implemented strategic process optimizations in app development, achieving a 15% reduction in time-to-market while simultaneously boosting social media engagement by 10%, demonstrating a keen understanding of market trends and user preferences.