
Natalie James
Assistant Director of Retail & E-Commerce Services

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About me
Brand & Product Marketing | DTC E-Mail Marketing | Creative Direction
Education

University of California, Los Angeles
-Bachelor of Arts - BA Women's Studies: Art, Media, & Culture
Experience

Library Foundation of Los Angeles
Jan 2004 - Jan 2010Assistant Director of Retail & E-Commerce ServicesOversaw daily retail operations and online sales for the Library Store, ensuring an excellent customer experience both in-store and online. Responsibilities included managing staff, inventory, merchandising, and e-commerce platforms, as well as developing marketing strategies to boost sales. The role also involved financial management, reporting, and collaborating with the Director to execute business goals. This position required strong leadership, communication, and analytical skills, with a focus on retail management and e-commerce growth. Weniger anzeigen

Citysearch.com
Jan 2011 - Jan 2013Curator & Social Media ManagerAt Citysearch, I played a pivotal role in shaping the go-to platform for urban exploration and lifestyle enhancement, guiding users to live bigger, better, and smarter in their cities. Covering over 75,000 locations nationwide, Citysearch merged insider editorial recommendations with candid user reviews and expert advice from local businesses. My work contributed to creating a trusted resource for people seeking the best dining, entertainment, and experiences in their area, ensuring that both residents and visitors had access to authentic, curated insights into the pulse of their city. Weniger anzeigen

Refinery29, Inc.
Jan 2011 - Jan 2012Food Writer & PhotographerConceptualized, developed, and pitched compelling, trend-driven stories that captured the vibrant essence of Los Angeles' diverse culinary scene, showcasing everything from hidden local gems to renowned dining hotspots. Demonstrated a deep understanding of the city’s evolving food culture, providing unique insights resonating with locals and visitors alike. Collaborated with industry insiders and chefs to curate authentic, engaging narratives.

NJ in LA
Jan 2012 - nowCreative DirectorPhotographer and writer at NJinLA.com• Named one of the Best Food Blogs by Refinery 29• Photography accolades from Vogue Mexico, Glamour, Elle China• Contributing writer & photographer at Complex, First We Feast, Foodbeast, SBE• Has grown social media following to over 70K via Instagram, Twitter, & Pinterest• Selected out of millions to be an Instagram Suggested User• Named one of L.A’s Best Instagram Accounts by BuzzfeedPublic Speaking• The Annenberg Space for Photography, on Lifestyle & Commercial Photography• Soho House x Fair Trade, on how to become a better food photographer• Claremont Colleges, on how to improve photo editing skills• Working Women, on how to develop a personal brand• Hispanicize, on how to develop a brand in the age of social mediaselect clients: Absolut, Bon Appétit Magazine, British Airways, Citibank, Coachella, Lexus, Dom Pérignon, Don Julio Tequila, Godiva, Lexus, Pebble Beach Food & Wine, Renaissance Hotels, Starwood Hotels & Resorts, Travel Channel, Vegas Uncork'd, & Vice. Weniger anzeigen

Karen Kimmel Studio
Jan 2013 - Jan 2015Digital Marketing Strategy, Brand Content Producer, & Social Media ManagerAs a Digital Marketing Strategist, Brand Content Producer, and Social Media Manager, I helped lead the global social media strategy for beloved brands Splendid and Ella Moss. With deep expertise in traditional creative, social activations, and digital deliverables, I provided strategy for Karen Kimmel Studios, Splendid, and Ella Moss, driving brand awareness and engagement across platforms. Our team spearheaded the creation of branded content—photography, copy, and video—optimized for targeted distribution on Facebook, Instagram, Twitter, and Pinterest. These efforts successfully grew Splendid and Ella Moss' social media following to over 145K, solidifying their digital presence. Weniger anzeigen

WannaGo App
Nov 2013 - Nov 2014App Development, Influencer Partnerships, Digital Marketing StrategyI was instrumental in driving app development, influencer partnerships, and digital marketing strategy for a platform designed to revolutionize local restaurant discovery. By collaborating with local food and drink experts, influencers, and trusted tastemakers, we created curated lists that simplified the dining experience for users. WannaGo's cutting-edge algorithms personalized recommendations, prioritizing relevance based on location, time of day, and user interest graphs, setting it apart from the noise of mass reviews. My contributions helped make WannaGo an essential tool for effortlessly finding the best dining spots, tailored to each user's unique preferences. Weniger anzeigen

Sbe Lifestyle Hospitality
Jan 2014 - Jan 2015Food Writer & PhotographerAs the lead L.A. food writer and photographer for SBE Lifestyle Hospitality, I shaped the narrative of Los Angeles' dynamic culinary scene for SBE.com. I conceptualized, developed, and pitched editorial content highlighting the city's most exciting dining destinations. In addition to writing, I captured compelling photography for featured food guides, offering readers a visually rich and immersive experience. My work contributed to positioning SBE.com as a trusted source for uncovering L.A.’s best culinary experiences, blending storytelling with vibrant imagery to engage a discerning audience. Weniger anzeigen
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NTS LIVE LTD (NTS RADIO)
Nov 2016 - Jan 2020Radio Programming, Producer, Radio Host, Artist RelationsAs a producer and host on the world’s highest-streamed global independent radio station, I spearheaded content creation by booking talent, curating playlists focused on emerging artists, and premiering new tracks. I fostered relationships with artists for guest spots and live performances, while researching, writing, and conducting in-depth interviews. I also handled all post-production editing, with proficiency in Audacity, Logic Pro, and Pro Tools. Additionally, I organized and managed a vast archive of music, audio, video, and photo assets, ensuring seamless operations behind the scenes to deliver top-tier broadcasts.Selected Guests: Spellling, Dreamcrusher, Ana Roxanne, JPEGMAFIA, 03 Greedo, Denzel Curry, Show Me The Body, Yeule, Slauson Malone, La Goony Chonga, Hello Yello, Butch Dawson, Ho99o9, Jasper Lotti Weniger anzeigen

Spotify
Sept 2017 - Jan 2017Video Content Producer, Creative Producer, WriterConceptualized, wrote, and pitched complex, high-value editorial video programs incorporating top musical talent for both RapCaviar and ¡Viva Latino!• Provided creative, interviews, and concepts for videos accessed by over 14 million subscribers• Conceptualized and wrote over 20+ videos during a four-month freelance project for some of the world's biggest artists, including but not limited to PARTYNEXTDOOR, T-Pain, Chris Brown• Worked with the #1 Spotify streamed artist, Daddy Yankee, on his ¡Viva Latino! video debut• Wrote “Sight & Sound” feature for the most streamed rap video on Spotify, highlighting Migos’ director DAPS• Conceptualized and wrote Jeezy's Atlanta car video• Lead interview writer on Chris Brown’s RapCaviar paint dance video Weniger anzeigen

Output Inc.
Jan 2018 - Jun 2020• Developed video content based on the direction of the Marketing Department.• Worked in tandem with the in-house video team, engineers, content editor, and designers.• Created, presented, and managed project budgets.• Effectively communicated project goals, deadlines, and changes.• Worked with Marketing Team to ensure paperwork was completed for all parties.• Hired and managed a team of freelancers to execute each project on time and onbudget.• Managed potential scheduling and delivery conflicts early and proactivelyproposed solutions for resolution. Weniger anzeigen
Video Producer
Jan 2020 - Jun 2020Video Content, Artist Relations
Jan 2018 - Feb 2020

Native Instruments
Jan 2019 - Apr 2020Video Content Producer, Creative Producer, Artist RelationsAs a Video Content Producer and Creative Producer at Native Instruments, I led the creation of high-impact branded video content, including the acclaimed Maschine artist video series. I conceptualized, wrote, and produced stylized music editorial videos, crafting compelling narratives that highlighted a diverse range of artists. My role extended to artist relations, where I fostered connections with established and emerging talent while developing innovative strategies for customer retention and growth. From writing and conducting interviews to coaching talent on set, I drove the creative vision behind projects that elevated the brand’s storytelling and expanded its reach within the music industry. Weniger anzeigen

The African Desperate
Jan 2021 - Apr 2022Post Producer & Music Supervisor• Film nominated for John Cassavetes Award, Independent Spirit Awards• Rotterdam Internation Film Festival 2022• New Directors / New Films Showcase 2022

Dominica Publishing
Nov 2021 - Feb 2022Producer, Prada Mode L.A.On February 16 & 17, Prada presented the seventh iteration of Prada Mode at Genghis Cohen featuring an immersive installation by the artist Martine Syms, to coincide with Frieze Los Angeles.

Treasury Wine Estates
Jun 2022 - nowDTC E-Comm Marketing - Luxury WineMy responsibilities involve managing DTC email marketing communications across five distinguished wine brands, collaborating with the team to align promotional campaigns and content strategies for a comprehensive email marketing calendar, and conducting A/B testing to optimize performance. I have helped align our business goals with exceptional consumer experiences by fostering collaboration and driving operational improvements through automation. As part of the DTC E-Comm team, we have transformed TWE's email marketing landscape by executing the highest volume of campaigns in the company’s history.I spearheaded creating and implementing a project management system for the DTC E-Commerce team, which has been instrumental in executing our monthly promotions and consistently exceeding budget expectations. Additionally, I provided strategic social media creative direction for five luxury brands, enhancing their brand presence and updating key strategy documents. Weniger anzeigen

Raya
Apr 2023 - nowPlaces AppPlaces is a social discovery platform designed to help users explore and connect with curated local spots recommended by a trusted network of friends and tastemakers. It combines personalized recommendations with community-driven insights, allowing users to find the best restaurants, bars, and hangouts in any city. Places enhances the experience of local discovery by offering an exclusive, insider perspective tailored to individual preferences, all while fostering meaningful social connections.
Licenses & Certifications

Fine Water | 101
Fine Water AcademyJul 2023
WSET Level II Certified with Merit
Wine & Spirit Education TrustFeb 2024
Honors & Awards
- Awarded to Natalie JamesTWE DNA Award Nomination; We bring our whole self - Annual Awards Shem Swerkes Jun 2023 The sheer volume of quality work that comes from Natalie James leads to the only logical conclusion that Natalie is deserving of this award. With well over 60 million emails sends in F23 across 7 brands, I have never seen someone solicit so much feedback and collaboration of thoughts to ensure a quality end product of work. Even in the toughest conversations, Natalie is always respectful and empowering. All this for an email program delivering approximately 40% of Ecommerce… Show more The sheer volume of quality work that comes from Natalie James leads to the only logical conclusion that Natalie is deserving of this award. With well over 60 million emails sends in F23 across 7 brands, I have never seen someone solicit so much feedback and collaboration of thoughts to ensure a quality end product of work. Even in the toughest conversations, Natalie is always respectful and empowering. All this for an email program delivering approximately 40% of Ecommerce revenue.Additionally, Natalie created and implemented a project management system for DTC ecomm that has been crucial in executing campaigns and delivering revenue goals.Natalie has proactively engaged with other teams to include them on the system for efficiency and transparency.Natalie has also partnered with our brand team to develop creative direction for social media and update social strategy decks and brand books across multiple brands. Natalie inspires others to bring their whole self. Show less
- Awarded to Natalie JamesTeam of the Year Award Nomination - Annual Awards Tracy Sweeney, Vice President DTC Jun 2023 The group came together to bring the Death Row Records NPD Red Wine to life for consumers on a brand new website utilizing innovations such as a count down clock for release, AI for copy writing and image development, multiple system work arounds for order processing and data flow, created an acquisition platform for acquiring a customer database from zero to 14K and drove social buzz all that lead to the sale of 2000 9Ls in F23 of this new to world wine. This achievement is a first for DTC and… Show more The group came together to bring the Death Row Records NPD Red Wine to life for consumers on a brand new website utilizing innovations such as a count down clock for release, AI for copy writing and image development, multiple system work arounds for order processing and data flow, created an acquisition platform for acquiring a customer database from zero to 14K and drove social buzz all that lead to the sale of 2000 9Ls in F23 of this new to world wine. This achievement is a first for DTC and has set up a working template that we are now applying to other DTC exclusives. In addition, the learnings were applied to the refresh of the Hopper replacement - now Springboard - RFP process ensuring a better outcome on that project. This team worked together to set a clear workstream plan, objectives, project milestones and delivery expectations that contributed to the overall DTC success in F23. Show less
Volunteer Experience
Learning Center Mentor
Issued by Downtown Women's Center on Jan 2012
Associated with Natalie James
Languages
- spSpanish
- enEnglish
- frFrench
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