Suraj Damodar

Experience

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  GBIT Services Ltd

  Jun 2006 - Jul 2007

  IT Services Analyst
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  GBIT Services Ltd, London

  Jun 2007 - Jul 2008

  IT Services Analyst

  This role required me to maintain systems and troubleshoot technical issues across four client contracts in the education sector that I managed individually, supporting approximately 150-200 users per site. Efficient organisation, prioritisation and planning each day to ensure all problems were resolved on time was imperative. The role was primarily client facing, which required provision of excellent customer service to maintain long lasting business relationships. Typical duties exclusive of my two most recent positions include: - Windows XP Pro/Vista maintenance and troubleshooting.- Server 2000/2003 administration.- PC imaging using Symantec Ghost software.- General software troubleshooting and respective demonstrations (experienced with all MS office packages).- Interactive whiteboard, projector and AV equipment troubleshooting.- VERITAS Backup Exec configuration and maintenance. Additional work included assistance with site surveys, leading to new IT systems and network installations and upgrades. This allowed me to gain experience with a variety of hardware and software packages as well as in the installation and configuration of networks both hardwired and wireless, data point, router and switch installation and access point setup. Show less

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  General Healthcare Group

  Aug 2008 - May 2011

  2nd Line Service Desk Analyst
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  General Healthcare Group, London

  Aug 2008 - May 2011

  Service Desk Analyst

  Working as a member of Service Delivery for the UK's largest private healthcare group, the Service Desk managed call volumes in excess of 2500 a week, supporting a user base of 6000+ varying from corporate staff and nurses to consultants and VIP users alike, across approximately 70 hospitals and corporate offices. Experience and duties exclusive of those carried out in my current role at Specific Media include: - Aventail/Sonic Wall VPN Remote Access support.- Windows XP and 7 administration and support.- Remote support using Symantec PC Anywhere.- HP, IBM and Lenovo laptop and desktop support and maintenance.- Altiris DS Console (Imaging, Decryption, Wake on LAN, Remote Control etc).- PACS/Insignia Imaging Utility installation and troubleshooting.- CRIS Reporting Tool installation and configuration.- HP/Ricoh Network Scanner/Printer, MFP/MFD, Fax setup, configuration and maintenance.- Symantec Endpoint Protection client and Encryption installation and support.- McAfee AV installation and support. - Citrix XenApp installation and support.- Avaya and Mitel VOIP telephony support (e.g. PoE issues).- Migration of new site acquisitions alongside Desktop/Infrastructure teams.- Documentation of fixes in the GHG Collaboration Tool.- Adherence to ISO27001 Security standards. Infrastructure Secondment experience: - Server moves to cable and wireless data centre.- 1st Line alert and server update logging and resolution.- Network and Server monitoring.- HP Systems Insight Manager.- HP Integrated Lights Out.- Orion Network Performance Monitor.- Symantec Backup Exec and E-Vault backup and restoration. Show less

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  Specific Media / MySpace, London

  May 2011 - May 2012

  Corporate IT Support Engineer

  In my current role at Specific Media, I provide a full range of 1st to 3rd line telephone, email, online and on-site support of office based and remote users across 9 European offices. Being one of only two support staff, we manage users at a ratio of approximately 300 per engineer whilst still maintaining SLA targets. Duties carried out include: - Assisting in the implementation of ITIL based ticket management using RT Helpdesk. - Active Directory user, computer account and group creation and maintenance.- Email administration using Exchange Server 2007 and 2010 Management Tools.- Server 2000, 2003 and 2008 R2 administration.- Windows Server backup and restore.- Remote support using TeamViewer, RDP, VNC, LogMeIn and Join.Me tools.- Laptop/desktop image creation and deployment via Windows Deployment Server and CloneZilla.- Dell laptop and desktop support and maintenance.- Arrangement and follow through of 3rd party call outs and parts ordering as necessary. - ITDB - Asset management, tracking and auditing software.- Office 2000/2003/2007/2010 support and troubleshooting.- ESET AV installation and administration and Malware/Virus removal.- Shoretel Phone System support and administration.- Blackberry Enterprise Server email activation and handset/user management.- Apple iPhone, HTC and Black Berry handset configuration, support and repair.- Cisco WLAN Controller administration for Guest Wi-Fi accounts.- Managed PDU configuration and administration.- Ethernet port installation, patching and troubleshooting.- Cisco 2960, 3750x switch port configuration.- Lifesize Express 220 Video Teleconferencing and Bridge Utility administration.- Apple Mac OS X Support; 2nd Show less

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  England Rugby

  May 2012 - Jul 2014

  Infrastructure Engineer
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  Pentland Brands

  Jul 2014 - now

  • Workplace Technologies Manager

    Nov 2023 - now

  • Technical Lead - Workplace Technologies and End User Computing

    Mar 2018 - Nov 2023

  • Senior Infrastructure Analyst

    Oct 2016 - Mar 2018

  • Infrastructure Support Analyst

    Jul 2014 - Oct 2016