Experience

• 

  Airtours holidays ltd.

  Aug 2001 - Jan 2002

  Mytravel support advisor

  Supporting customers through the online booking tool to book holidays and extras such as currency, car hire and transfers. Dealing with any website queries as well as making manual bookings.

• 

  Sage

  Jan 2002 - now

  • Technology Effectiveness Manager

    Jul 2022 - now

  • Change Manager

    Sept 2019 - Jul 2022

  • CS Team Manager -CX Escalations

    Feb 2016 - Sept 2019

  • CX Escalations Specialist

    Jun 2015 - Mar 2016

  • CS Team Manager (interim)

    Jan 2015 - May 2015

  • Data Repair Analyst

    May 2012 - Jan 2015

  • Correspondence Analyst

    Mar 2007 - May 2012

  • Technical Support Advisor

    Jan 2002 - Mar 2007
• 

  Sodexo

  Aug 2010 - Jun 2018

  Room manager