Experience

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  Four points by sheraton

  May 2019 - Mar 2020

  Front desk staff

  - Provided exceptional customer service for guests- Assisted with updating job descriptions and pre-screening candidates- Created new training materials and trained new front desk associates-Worked on the social committee and planned and ran several events to boost morale- Ensured guest satisfaction by gathering feedback and conflict resolution for service recovery

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  District school board of niagara

  Oct 2020 - Dec 2022

  Early childhood educator

  -Answer calls and travel across the Niagara Region to different schools - Implement activities based on the curriculum- Assist in making meaningful connections with the students- Communicate with the families of the students- Maintain daily records and documentation

• 

  Performance auto group

  Jul 2022 - Aug 2023

  Front desk administrator

  - Communicate messages to the correct parties in a timely manner- Acted as a main point of communication for all departments within the dealership - Manage and organize customer files while keeping confidentiality- Vehicle licensing administration- Worked with a team to ensure all files were ready to be sent to the head office

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  Niagara region

  Apr 2024 - Oct 2024

  Employee services intern

  - Communicate messages to the correct representatives in a timely manner- Work effectively with 6 various union groups- Process employee data changes such as name, address and direct deposit in HRIS system andbenefit carrier- Act as a main point of communication for all departments within Human Resources- Manage and organize documentation while keeping confidentiality- Initiate workflows for Employee Services and other HR teams.

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  Meridian credit union

  Oct 2024 - now

  Employee experience operations partner