Experience

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  Uned

  Sept 2012 - Jul 2013

  Library assistant

  Developing the use of ICT to improve service delivery, dealing with enquiries and assisting library users in accessing ICT and other resources, undertaking reader development activities, which may or may not be directed at specific groups, providing services to socially excluded groups, working with other agencies and bodies, such as museums and educational services, to develop services and initiatives in the community.

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  Serem consultoría empresarial

  Jan 2013 - Apr 2017

  Responsible for 2nd level client support and services within a region EMEA- Support 1st level FS to resolve IT problems across countries. Install/uninstall, troubleshoot, data recovery and maintain applications, products and equipment.- Identify, analyze and repair equipment failures, order and replace parts/material as needed.- Determine, recommend and test which products or software best suit our customers’ needs.- Provides coaching guidance to 1st Level FS, ensuring delivery of high quality and proactive support.- Escalate incidents to next level support when the solution is unknown or cannot be solved within defined time frames Show less

  • IT Services - Service Desk Second Level Coordinator

    Aug 2013 - Apr 2017

  • IT Services - Service Desk Fist Level

    Jan 2013 - Apr 2017
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  Alstom

  Aug 2013 - Sept 2014

  It service desk

  Primary client from Serem: -Remote Technical support to users, maintenance and repair some applications.

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  Verisure securitas direct

  Oct 2017 - Jul 2018

  Especialista en seguridad
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  Fundación cienvidas

  Aug 2018 - now

  Coordinadora de canarias
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  Ric private equity

  Sept 2020 - Jan 2025

  Directora business intelligence
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  Prisapp

  Jan 2025 - now

  Founder & ceo