Experience

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  Internet express inc

  Jan 1998 - Jan 1999

  Assistant

  ○ Provided technical support to ISP users○ Researched technology news for CEO and COO

• 

  Superlative inc.

  Jan 1999 - Jan 2005

  Technical support and trainer

  ○ Created custom websites for real estate agents○ Trained clients on website functionality○ Provided technical support to clients○ Registered and transferred domain names○ Updated DNS records○ Backed up servers

• 

  Word & brown general agency

  Mar 2007 - now

  ○ Primary point of contact for Elite partnerships○ Provide the highest level of partnership engagement○ Communicate with Elite contacts on a regular basis to develop a trusting/productive relationship ○ Initiate development of standard operating procedures, action plans, implementation○ Reported known issues to IT○ Submit and tracked enhancement requests○ Performed QA and testing of new technology products○ Provide demonstrations and training of industry related technology products in person and via webinar○ Present value adds to clients and prospects○ Ease (online enrollment) subject matter expert○ Mammoth HR subject matter expert Show less ○ Collaborated with Marketing department to inform clients of technology products○ Guided technical team on best practices for smooth delivery to clients○ Presented live demonstrations on technology products○ Provided support to clients utilizing industry related technology○ Presented and trained online enrollment platforms to brokers and HR administrators○ Presented and trained HR services provided by preferred partner○ Attended industry events to establish new business and nurture existing relationships Show less

  • Account Management Supervisor

    Apr 2022 - now

  • Senior Account Manager

    Feb 2020 - now

  • Regional Account Manager

    Jun 2017 - now

  • Director

    Sept 2016 - now

  • Product Manager

    Aug 2012 - now

  • IT Department Executive Assistant

    Mar 2007 - Aug 2012