Experience

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  Stanbic bank

  Nov 2012 - Sept 2015

  Relationship manager

   Attending to customers and ensuring that all complains are dealt with.  Maintaining proper records, ensuring data integrity on the baking software and attending to all correspondence relating to the portfolio Provide support and answer to questions related to administration, counsel, and advice and deal with customers with maturity and diplomacy.  Liaising with the sales team to ensure seamless transfer of client after sales has been conclude to relationship management Identifying cross-sell opportunities within own portfolio of customers to maximize life cycle opportunities Conducting a needs analysis with all new and existing customers, calling and contacting management programme for all for all customers Ensuring customers are appropriately educated regarding the value of using self-service channels, lending application processes, credit maintenance processes and account conduct expectation Generating and passing on leads, managing credit and operational risks Processing of loan facilities, e.g. vehicle asset finance home loan, credit card and soft loan.  Ensure evacuation drills are carried out in my area every quarter; Initiate & implement emergency procedures on becoming awa1e of an emergency; Initiate & coordinate evacuation of the building/workplace during emergency; Organize & distribute to all staff in my area details of fire alarm system, emergency warning system and emergency procedures. Maintain current names & contact details of staff in my branch/business area; Attend meetings & training on emergency management &security issues; Ensure proper handover to alternate officer when taking extended leave and, redeployment or when electing to cease being an emergency officials  Ensure all equipment in the banking hall are maintained and in good working condition Conduct regular safety work within and around the banking hall All other duties as determine by Chief warden/Emergency controller in my area Show less

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  Kaduna electricity distribution company

  Sept 2015 - Apr 2017

  Sales representative/ safety representative

   Investigate problem; prepare report; develop solutions, and make recommendations to management in order to resolve customer complains. Provide historical records by keeping records on customer inquiries and sales  Contribute to team efforts in accomplishing organizational goals. Create and execute appropriate strategic plans to bring in more business Provide direct customers services by informing them of products and services.  Meet individual and company sales targets Process payment in terms of cash Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires. Facilitate investigation of all company incidents to establish root causes of the incidents so as to make appropriate recommendations and prevent  Conducting advance metering activities (energy aggregation, energy analysis, energy loss analysis, bill determinants and dynamic tariffs etc.) Customer meter reading and capturing meter status/remark. Actively seeking out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders. Preparing daily reading upload batch files. Managing customer complaints related to meter reading. Assisting Team Member-Meter Reading for improving meter reading efficiency. Vetting of bills in relation to reading submitted Bill distribution to customers. Meter reading and bill distribution reporting. Performing on site activities/supervision/site visit with regards to installed meters. Performing customer premises visits for customer database cleanup. New customer capture and periodic customer tariff reclassification. Show less

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  Kaduna electricity and distribution company

  Apr 2017 - Aug 2017

  Energy and metering engineer

   Installing LPU/SPU meters Repairing faulty LPU/SPU meters Re-certification of LPU/SPU metering installations Inspection of customers’ LPU/SPU metering installations to attend to customers’ metering complaints. Monitoring and certification of the work done by external meter installers Preparation & submission of field reports All other official duties assigned

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  Kaduna electricity distribution company

  Sept 2017 - Apr 2023

  Power distribution system operator

   Regulates flow of electricity through substation of electric power system and over distribution lines to consumers: Inspecting, operating and maintaining substations and distribution apparatus consistent with safety regulation. Observe switchboard instruments to detect indications of line disturbances, such as grounded, shorted, or open circuit. Maintains daily operating log on all operations, both routine and emergency, and reports on line outages and weather conditions. Records hourly readings of indicating and integrating meters, and changes, marks and checks charts of recording instruments. Switches and maintains substation equipment for proper operation. Prepares the equipment for operation and starts, stops and controls the units, adjusting the load and voltage and accessory regulating equipment as required. Maintain safe working environment by enforcing safety standards and processes Show less

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  Kaduna electric

  Nov 2022 - now

  Power dispatch officer

  3 till DateManaging and supervising a team of personnel during the day to day operations as well as training exercises;Operating Noja Power automated system;Successfully distributing work evenly among teams to achieve maximum time management and to ensure the success of the objective at hand;Collaborating with other operations supervisors to continuously improve operational process;Data collection and analysis of all control room activities for proper monitoring and evaluation;Economic and efficient operation of MV Distribution systems within Kaduna Electric control Area to meet company strategic objectives and enhance company revenue;Monitor and implement outage procedures to ensure adherence to safety and operational guidelines;Provides leadership and direction to Distribution Substation Operators (DSO), contractors, other DISCOs and customers for system operations, safety and security;Supervision and monitoring of power system equipment operations within Kaduna Electric Control Area for safety, reliability and regulatory guidelines (NERC, OSHA, KEES etc.);Serves as emergency response coordinator during emergencies and system disturbance to ensure appropriate dispatch of available resources in a timely manner;Files and documents current and accurate operational records for legal, safety and historical purposes;Provide updated information on any significant system events to appropriate authorities and assist in preparing reports for management on system disturbances, emergencies, or any unusual operating condition or action;Kaduna Electric Distribution Company (KAEDCO): Power Distribution Substation Show less

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  Sosai renewable energies company

  Apr 2023 - Dec 2023

  Techinical assitant ( voluteer staff)

  Solar Systems installationsMaintenance of solar systemsSite survey and load assessment Design of solar systems