Experience

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  Genpact

  Oct 2004 - Nov 2008

  • Corporate IT Infrastructure Team• Implemented, led and managed IT Assets management process across India. Turnaround time reduction to indent any hardware product. • Data mining, analysis of reports and share findings with leadership. • Led and managed a team of HR analysts and successfully transitioned the process from Jaipur to Gurgaon. • Responsible SLA management, Process Training Roadmap, trained new joiners, evaluated performance, and provided feedback.• Clients interaction to understand requirements of the assignments & delivering them with exceeding client expectations. • Led and managed a team of HR analysts for GE Equipment Services Oracle HRMS.• Productivity benefit generation of 4 FTEs. • Quality check, Monthly Incentives data, MIS and Dashboards preparation.• Hands-on experience on Oracle HRMS.• Prepared and maintained knowledge base repository. • Transactions processing in Oracle HRMS module with 5000+ headcount.• On-boarding of New Hires, Salary/Job/Org updates, Transfers, end employment, F&F etc.

  • Assistant Manager

    Jul 2008 - Nov 2008

  • Management Trainee

    Jul 2007 - Jun 2008

  • Process Developer

    Jul 2006 - Jun 2007

  • Process Associate

    Oct 2004 - Jun 2006
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  Ibm

  Oct 2009 - Dec 2015

  • I managed IBM India 9 regional employee engagement clubs (100k+ HC) and ensured timely execution of events, allocation of budgets, expense Tracking and reporting & audit readiness. • I formulated the new strategy for best employee engagement plan. • I negotiated & sourced best discounts & offers from various companies across India to be made available to IBM Club India. • Worked on IBM Surveys, its design, implementation & analytics. • Employee Grievance Management, Implemented Employee Grievance & Redressal model. Action plans implementation & closure. Show less • Team Leader & Coach - US Technical Support Voice Process (Quickbooks).• Team Leader & Coach - Canadian Tax Support Voice Process (TurboTax). • Review and oversee staffing, scheduling & adherence. • Perform team management activities including mentoring, motivating, retention etc.• Confers with Managers on various strategies and action plans for scheduled adherences. • Process reviews with Client on define targets and SOW. • Monitored and improved documentation and reporting processes. Show less

  • Employee Relations Partner

    Jul 2012 - Dec 2015

  • Assistant Manager Customer Services

    Nov 2011 - Jun 2012

  • Senior Customer Service Advisor

    Oct 2009 - Oct 2011
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  Innovsource pvt. ltd.

  Mar 2016 - Aug 2019

  Senior manager associate engagement & on boarding (hr ops)

  InnovSource Pvt. Ltd. (formely known as Global Innovsource) is India’s leading HR solutions company committed to the advancement of HR solutions. InnovSource is the HR solution venture to providing services in lines of Staffing, Recruitments, IFM and Security. Headquartered in Mumbai, 34 full-fledged branches across the country and servicing more than 1000+ Clients cross nation.• As the Head of Associate Engagement and Program Manager for key Technology projects at Innovsource (a 200+ million dollar staffing company), I provided strategic direction to achieve ‘Associate CARE’ vision of the organization• Expanded from 3 Service solutions to 8 uniquely designed solutions to position the company as a premium service provider in the Industry.• Established & managed entire Associate Contact Centre operations to handle call volume from 70k+ associates.• Managed HR Operations of Offer, On-boarding, Employee Master Data Management.• Managed MIS and provide Operational data to Leadership for decision making & control. • Planned and Commissioned process re-engineering and system enhancement.• Established call handling procedures, KPI’s for Contact Centre, SOPs, Training Modules, New Hire to Floor Graduate Plan, Standard Canned Responses.• Analysis of pending/resolved cases, knowledge management of staff, periodic reviews with internal department heads, promote innovative ways of working, etc., to achieve First Call Resolution. • Achievements:o In less than a year, hired and built a 20+ sized team.o Setup 24x7 IVR based 9 Languages Contact Centero Built Automated Query Answer System (AQAS)o Response seeking Voice Blast system o Unique Miss Call Analytical Serviceo WhatsApp Support• Ambitious Projects:o AI (Artificial Intelligence) based Chatbot implementation for Associate Supporto AI-based Leave Prediction solutions delivering early warning on a day-to-day basis Show less

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  Prompt personnel private limited

  Aug 2019 - Aug 2020

  General manager business ops & automation

  - COVID19 Business Continuity Plan Executiono Successfully executed BCP to ensure entire company staff works from home.- Recruitment System Automation: o Procurement and Implementation of Applicant Tracking System Software to automate the Recruitment Cycle resulting in Recruiter Productivity, Realtime View of Hiring Pipeline and other add ons.-New Face Recognition Attendance App:o Procurement of a new Mobile Attendance app – A Zero Touch Automated Attendance marking system for core and temp staff resulted in seamless coordination of Attendance between Client & Prompt and error free payroll processing.-Employee Onboarding Process Automation: o Implemented new Onboarding Process. o Restructured the Onboarding Team at Branch and HO Level for Pan India Branch productivity enhancement. o Master Employee Data Management & Reporting. Show less

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  Confidential

  May 2021 - now

  Sales business development