
Yassin Anwar
Production Engineer

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About me
Service Delivery Quality Manager Africa at Tetra Pak
Education

The American University in Cairo
2016 - 2016Green Belt Certificate Lean Six Sigma ExcellentLean Six Sigma Green Belt, applied what I have learnt into real project and got excellent results.

Ain Shams University
1993 - 1999Bachelor's degree Electrical power and machines Engineering Very GoodElectrical power, automation, power electronics, power control and machines engineering.
Experience

ABB
Sept 1999 - Apr 2000Production EngineerResponsible of the assembly hall for medium voltage switchboards , leading a team of 28 technicians.Implementing the switchboard's assembly according to the electrical design drawings, following the production plan.with a focus on the key performance indicators.

Technical Projects Company (TEPCO)
May 2000 - Jan 2001Sales Engineersales of low voltage switchboards for distribution projects, working with the German switchgear Moeller as the company is a licensed manufacturer for Moeller.

Orascom Telecom
Feb 2001 - Sept 2001Maintenance EngineerResponsible of maintenance activities of Mobinil (Orange) GSM mobile stations in East & South Cairo area.

ASEC Cement
Oct 2001 - Apr 2004Associate Manager - Electrical Maintenance department at Sinai White Cement Plant.Leading maintenance team consisting of engineers and technicians to guarantee a continuous and effective plant operations.key responsibilities include:1- Developing the electrical maintenance team competences, and team working capabilities.2- Scheduling the preventive and planned corrective maintenance activities.3- Follow up the agreed KPI for maintenance department.4- Troubleshooting electrical issues with my team. Show less Maintenance Engineer - Electrical Maintenance department at Sinai White Cement Plant.Participating in maintenance activities in the plant, including preventive, corrective, and troubleshooting. key achievements include:1- Commissioning and start-up of SINAI WHITE CEMENT plant in coordination with Flsmidth.2- Commissioning and start-up of new clinker crusher (operated with VSD). 3- Working with ECS (Expert control system).4- Programming of different types of PLCs (Allen Bradley, Siemens- Logo, Zelio) by using RS Logix 5, RS Logix 500, RS Frameworks, Easy logo, and Zelio soft. 6- Troubleshooting cement packing plants (manufactured by Ventomatic). Including: rotary packer machine, and palletizing machine. 7- Maintenance and troubleshooting of different measuring Instruments: Thermocouples, PT100, level switches, level transmitters, silo pilots, load cells, pressure transmitters.8- Preventive and corrective maintenance of induction motors (squirrel cage & slip ring) up to 3.5 MW. Show less
Associate Manager
Jun 2003 - Apr 2004Maintenance Engineer
Oct 2001 - May 2003

EMC "Egyptian Maintenance Company" - Petroleum Sector
May 2004 - Oct 2005Senior Electrical EngineerSenior electrical & Instrumentation engineer - Technical Services Electrical maintenance and modification services activities in different Oil & Gas fields belonging to our customers.key achievements include:1- Managing the project of electrical power network upgrading for El Jameel Gas Plant (Petrobel).2- Commissioning and startup of emergency diesel generator module on offshore platform (Temsah 4 / Petrobel).3- Connection and termination for cables of turbo compressors in gas plants (Petrobel).4- Installation and commissioning of different measuring and controlling instruments in gas plants. Show less

Tetra Pak
Nov 2005 - nowEnsuring high-quality service delivery to Tetra Pak customers across Africa's 5 market groups, Egypt, Maghreb, West Africa, East Africa, and Southern Africa.Job Tasks include, and are not limited to:• Leading 5 teams, including 5 Service Delivery Managers, and +50 Service Delivery Engineers.• Improving maintenance methodologies and tools with central organizations of Tetra Pak.• Identified ways to reduce costs without sacrificing customer satisfaction.• Driving continuous improvement and analyzing customer feedback to identify trends and gaps in service offerings.• Training team members on using maintenance tools, and reducing time spent on management reporting.• Achieving increased customer retention rates through active listening and genuine engagement.• Analyzing customer feedback regularly, identifying areas of improvement, and sharing with teams.• Identifying, tracking, and managing risks, proposing remedial activities and plans to prevent service failure.• Assisting with service design and supporting implementation of new services.• Facilitating accurate performance tracking, using services performance analytics to determine service success.• Upholding service compliance, and verifying provided services were thoroughly documented, audited, and regularly improved upon. Show less Applying Lean manufacturing and World Class Manufacturing (WCM) methodologies at the customers’ plants to increase the overall equipment effectiveness, utilization, performance, availability, quality and reduce the operational cost.Key responsibilities include:* Leading customer’s teams, training and coaching them to achieve their targets through working in cross functional teams, close follow-up of related KPIs.* Developing new processes for the plants’ staff to facilitate daily work and to increase tasks’ reliability. Show less Implementing continuous improvement projects into food manufacturing plants to enhance the availability, performance, quality, and accordingly the overall effectiveness, by applying WCM methodology. Key achievements include:1- Implementing continuous improvement projects at 2 plants of one of the biggest food manufacturing companies in Middle East, with excellent results achieved (OEE increased from 39% to 63%, 2 years’ operational cost savings of 1.4 M €).2- Leading customer’s teams, train and coaching them to achieve the target through a close follow-up of related key performance indicators.3- Developing new processes for the plants’ staff, to facilitate daily work and increase tasks’ reliability.4- Reducing the equipment's stop time, set up time and total waste.5- Coaching customer’s staff on how to work in cross functional teams to achieve target.6- Encouraging the shop floor’s staff to be more interactive with the management.7- Enforcing relationship with customer through working closely with different levels of organization. Show less Leading the technical issue resolution activities in Tetra Pak Egypt, participating in developing the process methodology through Greater Middle East cluster.key responsibilities include:1- Developing the IR processes with cluster and central teams.2- Leading IR weekly meeting with Tetra Pak Egypt team (Management, Key Accounts, Technical, Processing, and Supply Chain).3- Coaching Tetra Pak Technical and Processing teams on Problem Solving Methodology.4- Escalating unsolved issues to cluster and central teams, through the escalation process.5- Follow up the escalated issues till their closure. Show less Participating in field service activities at Tetra Pak customers’ plants. key responsibilities include:1- Mentoring the new field service engineers through customer management.2- Handling customers’ claims and complains regarding the service activities.3- Delivering operational & Maintenance training to customers’ staff.4- Troubleshooting Tetra Pak filling machines.5- Performing time based maintenance (TPMS) to Tetra Pak filling machines.6- Implementing upgrade kits to Tetra Pak filling machines.7- Installation, start up, and commissioning of Tetra Pak filling machines.8- Driving performance improvement projects at customers' sites. Show less
Service Delivery Quality Manager Africa
Jun 2023 - nowWCM Senior Delivery Consultant "EMEA Region"
Jun 2022 - nowContinuous Improvement Senior Consultant
Nov 2018 - nowContinuous Improvement Consultant
Jul 2014 - Oct 2018Continuous Improvement Engineer
May 2013 - Jun 2014Issue Resolution Champion
Apr 2012 - Jan 2014Senior Field Service Engineer
Jan 2011 - Apr 2013Field Services Engineer
Nov 2005 - Dec 2010
Licenses & Certifications

Lean Six Sigma Green Belt certificate
The American University in Cairo, ACCET- View certificate

Productivity Tips: Finding Your Productive Mindset
LinkedInJun 2021 
Lean Six Sigma Black Belt
Quality America, Inc.Mar 2018
Languages
- arArabic
- enEnglish
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