Fahim Shahzad

Experience

• 

  PTCL - Etisalat

  Feb 2007 - Dec 2009

  Customer Service Floor Supervisor
• 

  MF Communications

  Jan 2009 - Jan 2011

  Business Owner
• 

  Wi-tribe

  Apr 2011 - Aug 2020

   Build strong relationship with the customers in order to maintain good revenue growth. Explore and analyze market trends and identify new opportunities in assigned region. Monitor and review project activities and ensure its completion within scheduled time and budget.  Manage business activities focusing on financial and strategic growth of organization.  Create new marketing strategies and monitor QA and QC measures.  Create harmonious working environment, train and mentor staff and motivate all team members to perform efficiently.  Coordinate with marketing team to develop and implement operational plans for new product launches.  Manage the inventory in accordance with agreed plans and policy.  Set up KPIs to appraise staff’s performance. Show less  Heading a team of 08 (Care Executives & Technical Staff)  Training of new staff on board covering all products and services, billing and query/complaint handling processes.  Key responsibility is customer retention and on board resolution.  Manage the Client Service (staff schedules, workflow, handles staffing and employee issues, enforce Department Policy and Procedures).  Take the ownership of all Customer issue once they visit the Customer Care Center, respond to customer mails, post mails, telephone, technical complaints etc.  Assure the staff is provided with proper training, instruction tools, and methods to perform their jobs billing, and query/complaint handling processes.  Lead and motivate staff in handling change, building trust, and partnership. Encourage and build a team environment.  Collecting, analyzing and evaluating information and telemarketing in door to increase productivity of sales. Show less

  • Zonal Commercial Head

    Jan 2017 - Aug 2020

  • Customer Care Team Lead

    Mar 2016 - Mar 2017

  • Supervisor Customer Care

    Dec 2014 - Dec 2016

  • Customer Care Executive

    Dec 2011 - Dec 2014

  • Potential churn Executive

    Apr 2011 - Dec 2011
• 

  Capstone properties qatar

  Jan 2021 - Feb 2022

  Manager Sales and Marketing
• 

  Ra Marketing Official

  Apr 2022 - Jun 2022

  PROJECT SALES HEAD
• 

  RA Empire (Pvt) Ltd.

  Jun 2022 - now

  • Chief Operating Officer

    Mar 2024 - now

  • General Manager

    Jun 2022 - Mar 2024