Akash Samuvel

Experience

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  NielsenIQ

  Sept 2021 - Jun 2023

  Data processing analyst

  Addressed client inquiries and resolved issues efficiently in a client servicing role, ensuring timely assistance and directing clients to appropriate resources.Implemented the latest training support standards to maintain a superior level of customer service, utilizing emails and video conferencing for seamless communication.Specialized in FMCG (Fast Moving Consumer Goods) to meet client demands, demonstrating expertise in the industry.Meticulously documented client issues and delivered weekly presentations to the team, fostering continuous improvement and mitigating potential errors. Show less

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  Alpha Variance Solutions

  Jul 2023 - now

  Associate Engineer

  Managed database backups and restoration processes across multiple environments to ensure data integrity and availability.Facilitated deployment activities based on developers requests using Azure DevOps.Proficient in deploying and maintaining virtual machines on Azure portal or LCS, implementing auto shutdown and startup configurations forefficient resource management.Utilized JIRA for ticket management, handling various tasks and created automation tickets using predefined rules to streamlineprocesses.Administered access to environments in JIRA, LCS, and D365, ensuring appropriate permissions and security measures were in place.Provided comprehensive support to users, including laptop configuration, troubleshooting, and OS maintenance, tailored to meet userrequirements Show less