Experience

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  Bahama breeze

  Jan 2003 - Jan 2005

  Training manager/bar manager
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  Gf hotels

  Jan 2004 - Jan 2006

  Director of restaurants
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  Benchmark resorts & hotels

  Jan 2006 - Jan 2008

  Director of training and development
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  Wyndham worldwide

  Mar 2008 - Feb 2010

  Vp, learning and development

  Responsible for the global learning strategies, organizational culture, leadership development and talent management for all associates in the Wyndham Hotel Group. Day to day activities encompass aligning learning initiatives to company strategic goals, management development, needs assessment, and learning effectiveness analysis, in addition to coaching and developing a world-wide satellite team of 40+ trainers.

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  Wyndham hotel group

  Feb 2010 - Dec 2014

  Vice president, customer experience & brand standards

  Executive lead for customer experience strategy and function for over 7500 hotels, in 60+ countries and 13 brands ranging from economy to upper upscale consumer segment. P&L responsibility for global function including technology. Oversee and provide leadership for first ever Customer Experience strategy, culture and team for WHG globally.

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  Imagereps

  Jan 2015 - now

  President, ceo

  ImageReps is dedicated to focusing on the customers that are talking about you, so you can focus on the customers that are talking to you. We manage and improve your online reputation and give owners and managers time to run their business. Our clients rely on our extensive monitoring of all types of feedback, personalized and professional conversations on their behalf, as well as meaningful reporting & alerts with personalized suggestions for customer experience enhancement. With our expansive knowledge of the travel and hospitality industry and passion for online reputation and social media, ImageReps takes the guess work out of Reputation Management. Show less