Experience

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  Creators infotech

  May 2009 - Apr 2010

  Assistant team leader

  • Assisting the Team Leader in supervising and managing a team of outbound sales • Providing support to the Team Leader in their absence and assisting with overall team management• Providing training to new team members on sales techniques, product knowledge, and call center procedures• Collaborating with the team to meet sales targets and revenue goals• Handling escalated customer inquiries or issues that team members may encounter during calls• Focusing on delivering excellent customer service and a positive customer experience during outbound calls• Participating in team meetings and contributing ideas for process improvement and team development• Ensuring that team members adhere to company policies, compliance requirements, and ethical standards Show less

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  Sitel group

  May 2010 - Apr 2013

  Subject matter expert

  • Maintain an extensive understanding of Dell's computer hardware, software, and peripherals, including their specifications, features, and functionality• Provide advanced technical support to customers and lower-tier support agents, helping to resolve complex issues related to software and computer systems • Analyze and troubleshoot complex technical issues, including software installation, configuration, Virus removal and compatibility problems and provide solutions to customers• Create and update technical documentation, knowledge base articles, and troubleshooting guides to assist both customers and support agents in resolving common issues• Train and mentor junior support agents, sharing knowledge and best practices to improve the overall quality of technical support provided• Handle escalated customer cases that require specialized knowledge and expertise, ensuring prompt and effective resolution.• Participate in quality assurance activities, such as reviewing and evaluating customer interactions and providing feedback to enhance the quality of support.• Communicate customer feedback and recurring technical issues to the product development and engineering teams at Dell, contributing to product improvements and updates• Interact with customers professionally and effectively, demonstrating empathy and patience while guiding them through technical solutions• Ensure compliance with Dell's policies and procedures, including data security and privacy regulations Show less

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  Nifah electromechanical llc

  Feb 2014 - Mar 2016

  Human resources & p.r.o

  • Managing and accountable for the complete recruitment life-cycle• Maintain HR records, encompassing employee details and the database, the history of employee salaries and increments, oversight of employee personal files, employee leave records, as well as records related to resignations and terminations• Assist with visa applications, renewals, and cancellations for employees and Ensure that all visa and immigration-related documents are up-to-date and in compliance with UAE laws• Process labor contracts and employment-related documentation, Handle work permits, labor cards, Emirates IDs and other labor-related matters• Assist in obtaining and renewing business licenses, permits, and approvals from relevant government agencies• Provide translation services for documents and communications in Arabic and other languages as needed• Build and maintain positive relationships with government officials and Sponsors• Stay updated on changes in UAE laws and regulations that may impact the company and Advise on compliance matters and necessary actions• Prepare regular reports on visa, immigration, and legal matters for management Show less

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  Water seal company llc

  Jan 2017 - Jul 2023

  Human resources assistant

  • Assist in the recruitment process by posting job openings, screening resumes, and scheduling interviews• Coordinate onboarding activities for new hires, including paperwork, orientation, training schedules and visa processing• Maintain and update employee records, ensuring accuracy and confidentiality• Prepare and process HR-related documentation, such as employment contracts, offer Letters, salary certificates, memos & Separation letters• Assist in implementing and enforcing HR policies and procedures, and stay up-to-date with labor laws and regulations to ensure compliance.• Support benefits enrollment and respond to employee inquiries regarding benefits, including health insurance, Workmen Compensation, leave salary, airway ticket, and other related aspects• Collaborate with the payroll department to ensure accurate and timely payroll processing & verify/update deductions if necessary• Act as a point of contact for employee inquiries and concerns, providing timely and professional responses also assist in employee engagement activities and events• Coordinate training sessions and workshops for employees• Utilize ERP and Orison Software for data entry, reporting and record-keeping tasks• Generate HR reports and analytics as needed, Compile and analyze HR data to support decision making• Organize and maintain HR files and records in a systematic manner & Ensure all documentation is filed and archived appropriately Show less

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  Takniyat engineering and technical services

  Mar 2024 - now

  Human resources & administrative officer