Experience

• 

  Dom piwa

  Oct 2011 - Mar 2012

  Shop assistant

  Presenting excellent communication skills. Performing well under pressure while working both during day and night shifts lasting even up to 12 hours.

• 

  Wojas trade sp. z o.o.

  May 2012 - Aug 2012

  Sales advisor

  Performing well in a multi-tasking and busy retail environment and be dedicated to the highest standards of customer service.

• 

  Edinburgh bus tours

  Mar 2013 - Aug 2017

  Customer service

  ∙ Worked with a team of sales assistants to promote Edinburgh bus tours and hit targets in busy periods such as Fringe.∙ Manage team huddles, develop weekly and daily plans and coordinate activities between departments for smooth execution∙ Book tours, handle incoming calls, walk ins and emails and provide right information and service for good customer satisfaction∙ Handle customer complaints and conflicts. Resolve complaints and escalate when necessary to the right level∙ Train, monitor and supervise new joiners on customer service, complaint resolution and call handling∙ Handle large amount of cash efficiently and reconcile at close of business every day to match sales∙ Advising customers on the right tours based on interests and budget. Providing detailed information to customers through mails and phone calls where necessary∙ Assigning duties to subordinates to cover different areas for ticket sales. Responsible for closing sales and maintaining records of unsold tickets∙ Proactively resolving customer complaints and issues. Collect customer feedback and provide it to the departments for improvement∙ Interacted with agents about the place and customers details for providing best customer services∙ Proactively contact local businesses with both cold and warm sales calls to increase customer base∙ Explain product and service offerings and answer all customer questions∙ Able to train, monitor and supervise junior or new staff. Show less

• 

  William hill

  Aug 2017 - Jan 2018

  Customer experience manager

  ∙ Effectively managing the branch within the company rules, policies and procedures∙ Supervise the team and ensure they are trained and developed to their maximum potential. Provide regular observational feedback∙ Work with senior managers to analyse branch profit and loss and share best practices across the branches∙ Scrutinise every single person entering the branch to ensure no rules are being breached. Responsible for reporting incidents, following it up with the team and capturing documents for compliance team∙ Implement marketing and promotional programs to boost sales. Responsible for promoting our mobile app to walk in customers∙ Analyse, reduce and control expenses by improving resource allocation. Coordinate staff schedule, ensuring adequate coverage at all times∙ Successfully completed the management trainee program and training new joiners Show less

• 

  Sky

  Jan 2018 - Jul 2022

  • Member of the Intercompany Project team unifying the IC approach across SKY (UK/DACH/ITA) Recording in SAP – Process Workstream Lead set up for the purpose of the IC Project. Responsible for preparation of the Business Requirements and Process Maps for Journals, Billing and Invoicing as well as Provisional Interco Timetable and Billing Request Template.· Owner of the Intracompany Reconciliation Process· Preparation of Intracompany reallocations data based on the % sent monthly to Billing· Responsible for Intercompany reporting and reconciliation· Preparation of the Landing Expectations based on the RFC· Producing monthly packs providing Detailed Balance Sheet and P&L analysis· Ad-hoc reporting & analysis/ projects supporting commercial finance/ business / ART requirements· Assisting with internal and external audit queries· Month End activities including accruals preparation and booking Show less ∙ Processing invoices, double entry bookings, answering internal and external queries∙ Preparing, checking and booking accruals and journal entries∙ Being responsible for intracompany process on AP side, from the beginning to the end, as well as involved in creation of new processes (capitalisation)∙ Assisting with special projects, creating excel reports and data analysis in order to improve current practice∙ Providing support with a data migration process into SAP HANA∙ Working closely with Commercial Finance and different Accounting teams within organisation to ensure smooth flow of information∙ Assisting line manager with internal and external audit queries∙ Supporting other team members∙ Part of Finance Induction and Recruitment Group within Sky Show less

  • Accounts Assistant - General Ledger

    Jan 2019 - Jul 2022

  • Accounts Payable Assistant - German speaking

    Jan 2018 - Jan 2019
• 

  Skyshowtime

  Aug 2022 - Dec 2023

  A2r assistant finance analyst

  • Respond to and interact with key stakeholders including HR, IT, Commercial Finance teams and Business• Support of internal and external audit by providing the required documents and answering queries• Month End activities including preparation and posting of journal entries, producing various internal reports for an easier review and clearer presentation of the numbers• Preparation of P&L and Cashflow statements• Balance sheet reconciliations and analysis of all company accounts• Preparation of the VAT submissions• Undertake ad hoc financial analysis and project support as required Show less

• 

  City facilities management holdings ltd

  Dec 2023 - Nov 2024

  Management accountant

  • Preparation of monthly management accounts for key business areas• Business partnering with operations colleagues• Analysing key financial data and advising senior management on strategic planning• Maintaining control over balance sheet accounts• Weekly and monthly reporting, developing capabilities in Power BI

• 

  Sky

  Dec 2024 - now

  Senior assistant accountant