Deep Enrich
Samira Tavares Kruth Verdade
Outsourcing analyst
1000 followers
São Paulo, São Paulo, Brazil
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About me
Quality & Methodology Senior Manager at Capgemini
Education
FIA - Fundação Instituto de Administração
2013 - 2014Postgraduate on Quality Management And Development of Products and ServicesFMU
1992 - 1996Bachelor Advertising
Harvard Business School
2020 - 2020Capgemini Connected Manager powered by Harvard. Leardship: Proximity, Performance and Perspective
ISE Business School
2019 - 2019Driving Leardship PontencialCustom Program to Capgemini - 200hrs
Experience
Hewlett-Packard
May 2008 - May 2009Outsourcing analyst* Conference calls and translations, being the bridge between analyst from Brazil and other countries. * Analyst basis on SAP , DB and UX.
Capgemini
May 2009 - nowCountry Lead on Audits ( Internal ans External) and System Management based on International Standards,such as ISO 9001, ISO/IEC 27001, ISO/IEC 20000 and HDI SCC as well as Quality Engagements Assessments in order to be in line with Project and Service Methodologies and best practicesISO 9001, ISO/IEC 27001 and ISO/IEC 20000 Lead Auditor CertifiedQuality SPOC for Brazil SPOC for LATAM South on ISO 14001 Group CertificationBrazil Customer Survey ManagementImplementation of risks methodologies, Continuity Plans and procedures. Show less
Quality & Methodology Senior Manager
Jul 2024 - nowQuality & Methodology Manager
May 2021 - Jul 2024Quality & Methodology Coordinator
Jan 2016 - May 2021Sr Quality & Methodology Analyst
May 2009 - Dec 2015
Licenses & Certifications
ISO 9001 - 2015 - Lead Auditor IRCA Certificate
IRCAITIL V3
ISO 27001 Lead Auditor - Information Security Certification
BSI;May 2021
ISO 20000 Lead Auditor - IT Service Certification
BSIMay 2021
Languages
- enEnglish
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