Experience

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  Galería de arte fernando latorre

  Sept 2009 - Nov 2011

  Art gallery assistant

  Direct assistant of the art gallery. Among various secretarial functions, I was in charge of the relationship with the press, artists and clients. The updating of the website and the consequent translations in several languages ​​was required. I also attended the assembly and disassembly of the various exhibitions and openings.

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  Istituto italiano di cultura di madrid

  Mar 2010 - May 2010

  Art history teacher

  Art history course about the italian Reinaissance, giving special importance to the works of Tintoretto, Veronese and Tiziano. Guided tours to different museums of Madrid.

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  Espacio cultural mira

  May 2010 - May 2010

  Speaker

  Lecture about the venetian painting of the XV Century, specially Tintoretto, Veronese and Tiziano.

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  Magmacultura

  Feb 2011 - Jan 2013

  Information point

  Information and assistance for visitors of the Reina Sofía Museum.

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  Astex

  Sept 2011 - Mar 2012

  Italian teacher

  Private and group classes of Italian aimed to companies clients.

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  Italian cultural institute of melbourne

  Sept 2014 - Jan 2015

  Italian teacher

  Private and group classes of Italian. I developed the annual educational program and evaluated the students' works.The group class usually counted with people of old age, while the private classes could vary from children to adults.

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  Magma cultura

  Jun 2016 - Sept 2017

  I developed workshops, dynamics and guided tours for the different exhibitions of the Mapfre Foundation. It has four different spaces: the painting room, the photography room, the naval modeling museum and the Miró space.The activities were adapted to different types of public, both school visits (from primary to secondary school) and families during the weekends. Cultural mediation service at the Reina Sofía Museum of Madrid.I provide commentary on tours through the permanent collection . I offer personal advice for those people who express doubts about the contents of the collection and temporary exhibitions and assistance to all types of public with different interests and concerns.

  • Cultural Educator

    Sept 2016 - Sept 2017

  • Cultural Mediator

    Jun 2016 - Sept 2017
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  Amsterdam art

  Sept 2017 - Jan 2018

  Project intern (all-round)

  As a part of the project team, both leading up to and during Amsterdam Art Weekend 2017, I assisted and provided support with the organization and production of the event, working together with 50 partners like museums, galleries, artists residencies and project spaces. Website content production, social media and visuals. Marketing & Communication Assistant in the procuction of the Amsterdam Art Calendar Jul+Aug 2018.

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  Hp

  Jan 2018 - Aug 2018

  Front office onsite coordinator

  • Ensuring service requests are reported within contractual agreements or customer’s business preference.• Processing customer quotations using SAP.• Being responsible that the recommended parts are delivered in acceptable timescales and in the most economical way.• Escalating parts if requested and required by the TechnicalTeam Leader of the region or by the customer.• Responding to information requests from other departments to guarantee a correct solution.• Confirming that all service requests have been validated for dispatch requirements (e.g. onsite delivery address, part shipment address, entitlement).• Checking that all requests are dispatched to the correct partner or engineer.• First responsible of the quotation process, trade case analysis and Iberia region. Show less

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  Guiarte tours

  Jan 2018 - Jan 2019

  Conference organizer

  Responsible for organizing one academic day dedicated to contemporary art in Amsterdam for 2 years. In charge of production qnd delivery the content, renting the space and organizing related guided tours. The project was a collaboration between Guiarte Tours and the University of Uruguay.

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  Formlabs

  Sept 2018 - Mar 2024

  Responsible for building a team of expert and specialist agents to provide top support to our key accounts and enterprise contacts. Post-sales support, expedite troubleshooting, maintenance protocols, CSM activities, NPS.Key contributions: - Building a new team from scratch, new targets with KPI- Growth accounts and conversion into ESP through proactive CSM activities- Responsible for service plan contracts and customer onboarding- Upselling and renewal campaigns- NPS score EMEA Show less Manager a team of more than 15 international people remotely and onsite. Running 1:1 with them, planning shift plans for phone coverage and for improving their skills inside the company. Taking care of the onboarding of new hires, organizing internal training and shadowing sessions to get them up to speed. Responsible for the queue management and raising issues to the system teams. Key contributions:- Onboarding and managing more than 15 people remotely, involved in the set-up of 2 brand-new offices in Budapest and Tokyo- Contribution in getting NPS for support: 79- Delivering the by-weekly internal services Newsletter Show less Point of reference for the team regarding technical issues, processes, workflow and trainings. Key contributions: - Improved queue management (Balance Workload, monitor agents availability during WFH time, monitor SLA over 90%) - Flagging issues for the system team and monitor data registration in Salesforce - Testing routing system for Salesforce for new offices - Synch with other teams (Sales, Web, Documentation, Channel, ...) to improve processes and internal company updates - Contribution to get NPS (Net Promoter Score) for support: 79 -- Onboarding new hires remotely in the opening of a new office in Tokyo Show less

  • Head of EMEA Services at Formlabs

    May 2023 - Mar 2024

  • Enterprise and Key Accounts Services Lead EMEA

    Jan 2022 - Jul 2023

  • Customer Care Team lead

    Feb 2021 - Jan 2022

  • Customer Service Commander

    Oct 2019 - Jan 2022

  • Customer Care Expert

    Oct 2018 - Jan 2022

  • Enterprise Service Agent

    Sept 2018 - Jan 2022
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  Ninjaone

  Mar 2025 - now

  Team lead customer success account manager