Experience

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  Dergham & hamdar

  Sept 2016 - Aug 2017

  Civil structural engineer

  - Planned, budgeted, and identified resources needed for more than 5 construction projects- Supervised construction site workers, subcontractors, and other personnel engaged in various aspects of construction projects to ensure contractual commitments in terms of budget, deadlines, and quality- Designed technical drawings of structural element and prepared technical reports for more than 7 projects

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  Lebanese american university

  Sept 2017 - Jul 2018

  Graduate research and teaching assistant

  - Prepared lecture material for two business courses (business process improvement and communications)- Supported two professors in gathering data and conducting primary and secondary research

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  Kpmg lebanon

  Nov 2018 - Nov 2018

  Intern

  - Assisted the advisory team in primary market research for 2 projects - Supported the advisory team in conducting feasibility studies for 3 local businesses

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  Allianz lebanon

  Feb 2019 - Sept 2019

  Financial management consultant

  - Sourced and acquired multiple new clients (3 businesses, 12+ individuals) and managed their accounts- Exceeded monthly sales targets by 20% on average- Conducted analysis of internal historical customer data to improve customer targeting methodologies

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  Crif

  Sept 2019 - now

  Business consultant

  - Delivery of customized credit risk management solutions (including consulting, analytics, and software) to banks, financial institutions, telecom, BNPLs, and Credit Bureaus- Introducing and evolving bureau offerings (reports, scorecards, guides…) for multiple Credit Bureaus in Asia- Leading and supporting the solution design, implementation, testing, business requirements documentation, and ongoing improvement of CRIF solutions across 3 regions (MENA, SE Asia, and Europe). Facilitating sales efforts for these products- Lead person for all business inquiries for 2 CRIF solutions (Decision Engine and Decision as a Service) in the MENA region, including demos, presentations, proposals, pre-sales support, implementation, UAT support, and solution evolution- Conducting workshops with clients to gather requirements, assess needs, define project scope, map processes, and create project deliverables- Led the end-to-end design and implementation of onboarding process for a new BNPL operator in KSA including the development of scorecards, credit limit assignment logic, and monitoring reports- Revising and redesigning lending and credit risk assessment processes for banks and financial institutions- Successfully completed the end-to-end implementation and delivery of credit decisioning processes in CRIF’s decision engine for clients in UAE, KSA, and Italy- Creating and supporting the sales team in project proposals for clients across industries and regions- Design of portfolio monitoring reports for credit lending strategies to track the impact on accept rates, risk control, and other KPIs- Conceptual design of UIs for LOS and CRM systems covering lending and customer management process phases, user roles, data layout, API integration requirements, and system behavior Show less