Experience

• 

  Iv support technologies

  Apr 2013 - Feb 2015

  Technical support engineer

  Provided Technical Support, IT Infrastructure Management through Remote IT services & Desk-side support, End-User support, Data Backup and Retrieval.

• 

  Disys

  May 2015 - Oct 2023

  • Experienced Operations Lead of experience with an impressive performance background in a variety of professional system support and solution-based IT service for AWS Cloud, Microsoft Azure cloud, Terraform, PowerShell Scripting, Networking and Server, Windows systems including Monitoring, troubleshooting, and IT System Compliance. Protect integrity, confidentiality, and availability of information and information system. • Leading a team, Manpower handling, Audit, Escalations, High level and Low-level design, POC, Cloud Infrastructure setup etc., • Available 24/7 to perform on-call/stand-by duty and to perform scheduled changes. Show less • Documenting all the analysis and escalate to next level team (level 2)• Continuous follow-up with support teams for relevant updates, tracking against SLA and driving towards resolution• Responsible for KMDB.• Working with L2, L3 engineers to provide seamless support to the users. Also Report generation as per the request from the level 3 team/Leads• Monitoring and Verifying all the Client websites post planned Maintenance.• Taking ownership of Critical and Major incidents (Sev1 & Sev2) and responsible for engaging the Technology team and the level 2 team• Sending regular status updates to the users for Sev1 and Sev2 Issues• Providing Training to team. Show less

  • Associate Architect

    Jul 2022 - Oct 2023

  • Operations Lead

    Jan 2019 - Oct 2023

  • Senior Executive - Global Technical Support

    Apr 2018 - Dec 2018

  • IT Helpdesk Executive - Global Technical Support

    May 2015 - Apr 2018
• 

  Ust

  Sept 2023 - now

  Lead