Manash Jyoti Mitra

Experience

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  R. V. Institute of Management

  Oct 2012 - Dec 2013

  Research Associate

  • Preparing, Updating and Maintaining the Database Lists of various activities relating to Conferences, Journals and other aspects of the Institute.• Guiding MBA students of Marketing Specialization for their Project Work - Internship & Final Dissertation.• Engaging classes for MBA students of 1st, 2nd and 3rd Semester in various disciplines like Marketing Management, Organizational Behavior, Business Communication, Legal Aspects of Business and Human Resources Acquisition and Development.• Co-ordinating for various Management related activities held at the Institute.• Participated in various Faculty Training and Management Development Programmes (MDPs) organized by both Internal and External Institutes.• Presented Papers for both National and International Conferences held at the Institute.• Initiated the concept of Green Marketing Exhibition for the students of 2nd Semester MBA Programme. Show less

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  Flipkart

  Mar 2014 - Mar 2015

  Service Management Consultant

  • Making Outbound Calls and E-Mails to customers with regard to the various issues relating to shipment delivery aspects and providing resolution for the same.• Maintaining good relationship with customers.• Following up with the logistics team on a continuous basis in order to resolve customer queries.• Providing resolution to customers within the TAT frame as per business requirement.• Facilitating process-related training sessions to the newly joined candidates as per business requirement. Show less

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  Opinio

  Jul 2015 - May 2016

  Training Executive

  • Facilitating Training Sessions - Induction, Technical, and Behavioural Skills for the Delivery Boys (Ground Pilots). • Doing a proper Quality Check on the trainer’s performance in terms of training delivery for both newly joined as well as existing trainers (across PAN India).• Updating the Training Modules as per business requirements (across PAN India).• Coordinating with other teams in the organisation for process updates. • Providing process updates to the Training Teams (across PAN India).• Training Team’s Single Point of Contact (SPOC) for the regions - Bangalore, Hyderabad and Chennai.• Monitoring of the Training Reports on a regular basis for different regions (across PAN India).• Designing Training Modules as per business requirement. Show less

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  Zefo

  Mar 2017 - Aug 2019

  • Conducting Refresher Training Sessions for the learners to ensure that their knowledge is at par with the processes through various Learning Interventions in the Warehouse.• Provided Feedback and Coaching to employees on their performance post trainings.• Presented Training Courses for employees, utilizing various approaches such as Lectures, Demonstrations, Role-Playing, and Group Activities.• Developed and maintained Training Materials, including User Guides and Job Aids.• Created and delivered Training Programs to meet the needs of a Diverse Workforce.• Conducted Needs Assessment to identify suitable training solutions.• Conducted Assessments to measure Effectiveness of Training Programs both Pre and Post.• Led Onboarding Sessions for New Hires in order to Orient them into the Organization's culture.• Arranged On-the-job Training for New Hires. Show less

  • Training Manager

    Mar 2019 - Aug 2019

  • Lead Trainer

    Jul 2018 - Mar 2019

  • Trainer

    Mar 2017 - Jun 2018
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  Udaan.com

  Aug 2019 - Mar 2022

  Training & Quality Lead

  • Ensuring proper functioning of the Business Requirement Training Sessions (Classroom & Virtual) across PAN India for different Assets.• Ensuring proper Quality Audits on Process Adherence across PAN India for different Assets.• Managing MIS & Team Members Performance Parameters. • Mentoring & Coaching Team Members.• Facilitating People Development & Work Skills Sessions for Corporate Employees across the business vertical.• Driving innovative strategies in Facilitation to ensure effective Learning & Engagement amongst participants.• Conducting TNI to identify the gaps across different Assets with regard to various Processes & Behavioral Skills.• Conducting various learning interventions through LMS.• Ensuring completion of the assigned Courses along with Certification for all the respective learners within the given TAT.• Taking up real-time business projects by helping in bridging the gaps by means of various learning interventions and showing significant improvements. • Developing a strong rapport with all the respective Stakeholders and thereby providing them continuous support in ensuring a seamless functioning of the operations process through learning interventions. • Developing a strong rapport with all the respective Stakeholders and thereby providing them continuous support in ensuring a seamless functioning of the operations process by means of learning interventions. • Ensuring the seamless imparting of voiceovers in multiple languages for the learning videos which provided a better learning experience for all the learners.• Conducting Refresher Training Sessions for the learners to ensure that their knowledge is at par with the processes through various learning interventions. Show less

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  ZET (Previously OneCode)

  Sept 2022 - Feb 2023

  Training Manager

  • Developing and executing various Learning Programs (Remote Webinars) for the Agents of Fintech Services to enhance their capabilities with regard to marking higher sales of Fintech Products across PAN India.• Conducting various Soft Skills Training Programs for the Agents and the Internal Employees of the Organization.• Evaluating Instructor Performance and effectiveness of training programs and providing Recommendations for Improvement.• Developed and Organized Training Manuals, Multimedia Visual Aids, and other Educational Materials.• Analyzed Training Needs to develop New Training programs and modifying Existing Training Programs.• Conducted Assessments to Measure the Effectiveness of Training Programs.• Facilitated onboarding sessions for New Hires in order to introduce them to the organization's culture.• Analyzed Data gathered from Feedback Surveys to assess the effectiveness of Training Programs.• Collaborated with various Stakeholders to identify Areas of Improvement in existing curriculum and curate New Training modules based on the requirements of the business.• Coached team members with regard to fostering individual and team growth through continuous feedback, instruction and encouragement. Show less