Experience

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  The cruise web, inc.

  Sept 1997 - Mar 2000

  Sales manager

  • Responsible for selling and training agents on the Sabre reservation system and selling all cruise lines based on the leads generated through the online web quote request form.• Assisted in creating a fun and energizing culture to motivate agents to sell individually as well as a team to reach monthly goals. • Arranged ship inspections and coordinated logistics for invitations received for inaugural events. • Qualified clients to ensure they were being sold on the brand that would fully meet their needs and expectations.• Worked with cruise lines to analyze and resolve any customer service concerns and maintain better service for clients. • Reviewed agent's paperwork for accuracy and inspected all tickets before sending to clients. • Created a bi-weekly company newsletter with current information on all cruise lines, sales promotions and agency incentives. Show less

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  Nextel communications

  Mar 2000 - Aug 2005

  • Mentored new trainers on core classes, conducting successful store visits, sales observations, paperwork and procedures. • Trained assigned territory on classes such as Sales Training, New Hire, All Inclusive Workplace, Wireless Web, Locations Based Services, Nextel and Sprint Merger Training, Selling Accessories, Handling Objections and Closing the Sale. • Created workshops and trained territory to increase knowledge and place emphasis on areas of opportunity. • Attended Regional and District meetings to share updates on new products, services and new courses being launched. Show less • Built and maintained relationships with assigned accounts.• Maintained and exceeded monthly sale quotas for my assigned territory. • Responsible for training and motivating retailers to sell the Nextel brand service and products over the competition.• Partnered with 3rd party retailers to coordinate sales events to drive Nextel business into their stores.• Motivated stores to sell by setting monthly quotas and offering incentives and friendly competition between associates. • Developed a yearly profitable business plan for assigned territory. • Assisted assigned retail accounts with sales calls.• Conducted in store promotional sales events to market Nextel and increase business and return on investment. Show less

  • Sr. Sales Training Specialist

    Feb 2002 - Aug 2005

  • Retail Account Executive

    Mar 2000 - Feb 2002
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  Sprint

  Aug 2005 - Dec 2012

  Regional training manager

  • Led and motivated team of up to 18 trainers throughout north and south territories to drive performance.• Organized weekly team calls to review upcoming projects, team goals, company initiatives and share best practices.• Coached using GROW coaching model to assist Trainers and District Managers with finding solutions to areas of opportunity such as reaching assigned goals and achieving desired results• Partnered with team on performance plans and identifying goals and objectives for professional and personal development• Conducted root cause analysis identifying gaps with business partners to create action plans to assist stores in increasing their Key Performance Indicators• Managed projects such as Store Manager Sales Academies I, II and III, Holiday Training program.• Developed surveys to identify training needs based on projected production processes and changes.• Analyzed effectiveness of training programs at all levels and recommended updates. Show less

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  Holland america line

  Dec 2012 - Jun 2020

  Business development manager

  • Building and maintaining relationships with Travel Professionals for Maryland, DC, Virginia, Delaware and West Virginia territory for Holland America Line and Seabourn• Partner with accounts to develop marketing plans and provide sales and co-op marketing support.• Educated Travel Partners on Holland America Line and Seabourn support tools to increase revenue and exceed sales goals• Managed budget for assigned territory. • Utilized Business Intelligence Bridge portal to run reports for ROI of events, co-op, and track sales to execute on areas of opportunity.• Participated in trade shows, seminars, FAMs and travel events such as annual Travel and Adventure Show.• Created reports and presentations detailing business development activities.• Kept meticulous client notes and updated account information in company databases.• Identified and pursued valuable group business opportunities to generate new company revenue. Show less

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  Venture ashore

  Jul 2022 - Jan 2025

  Regional account manager

  • Train accounts in person and by webinar on our travel agent portal, enhancing their ability to recommend our experiences to clients.• Build strong relationships with Travel Partners to drive growth in group business and increase brand awareness.• Attend travel industry events to network and promote our offerings, contributing to increased market visibility.

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  Royal caribbean international

  Feb 2025 - now

  Strategic account manager