Miguel A. Morales

Experience

• 

  Caribe Club & Tropical Princess Hotel and Resorts

  Mar 2008 - Aug 2008

  Assistant Front Desk Manager
• 

  Caribe Club & Tropical Princess Hotels and Resorts

  Dec 2008 - Sept 2009

  Assistant Guest Services Manager
• 

  Caribe Club & Tropical Princess Hotel and Resorts

  Sept 2009 - Nov 2013

  resolved complains in timely and professional manner, ensured clients have pleasure check in and check out experience, prepare packages for honeymooners, vip and wedding packages

  • Guest Service Manager

    Aug 2011 - Nov 2013

  • Night Manager

    Sept 2009 - Aug 2011
• 

  Omni Providence Hotel

  Mar 2014 - Mar 2015

  Front Desk Agent
• 

  Omni Providence Hotel

  Jul 2015 - Mar 2019

  Housekeeping coordinator
• 

  Ocean Edge Resort & Golf Club

  Mar 2019 - Nov 2019

  Housekeeping Manager
• 

  Hyatt House

  Nov 2019 - Jan 2022

  Working together with Front Desk, Housekeeping and maintenanceTrain and support all associates and ensure performance in accordance with established hotel brandOngoing review of staff to ensure adherence to established policies and proceduresEstablish and maintain open collaborative relationships with direct reports, team membersRespond to inquiries concerning hotel policies and servicesGreet VIP’s when applicableArrange for special services as requestedEnforce all cash handling, check cashing and credit policiesVerify banks and deposits at end of shiftReview daily front office work and reports generated by Night AuditTour public roomsIdentify areas of concern and develop strategies to improve performanceCoach and support hotel team to effectively manage occupancy, rates, wages and controllable expensesIdentify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction resultsBalance cost controls with exceptional customer service and associate satisfaction Show less Ensure rooms are made as company standardsResponsible for cleanliness, orderliness and appearance of the entire hotel.Maintain par stock of cleanliness supplies, guest supplies, operations supplies, linen and laundry supplies.Develop and operate Housekeeping Standards procedures.Organize linen and supplies inventoryRooms inspectionBudgetPayrollDaily operation department meetingMonthly department meetingGive all task assignment to room attendants, housemen, inspectors and supervisors Show less

  • Operations Manager

    Jan 2021 - Jan 2022

  • Executive Housekeeping Manager

    Nov 2019 - Jan 2021
• 

  Embassy Suites

  Jan 2022 - now

  Director Of Housekeeping