Ahmer Khan

Ahmer Khan

Consultant - Messaging

Followers of Ahmer Khan593 followers
location of Ahmer KhanEdinburgh, Scotland, United Kingdom

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  • Timeline

  • About me

    Associate Director - Service Delivery

  • Education

    • Uttar Pradesh Technical University

      2000 - 2004
      Bachelor of Technology (B.Tech.) Electronics and Communications Engineering

      B. Tech in Electonics and Communication in the year 2004

  • Experience

    • Microland Limited

      Dec 2004 - Jun 2011
      Consultant - Messaging
    • IBM

      Jun 2011 - Dec 2014
      Manager - Technical Services
    • Cognizant

      Jan 2015 - now

      • Responsible for overall service delivery for UK engagement, managing end–to-end IT Infrastructure Service Delivery for an insurance account. • Interfacing with client support manager and formulating future support plans, new scope to be on-boarded, operating improvements to be done• Continuous interaction with the customer to ensure that area of concern can be worked upon for improved service levels; adhering to SLA compliance and addressing queries regarding IT and extending onsite & remote support• Enhancing customer satisfaction against SLAs through provision of high quality, proactive, transparent services through continues & systematic improvement plan• Leading large team and monitoring performance of the team members for maintaining excellence in operations• Developing pipeline of new requirements for resource capacity management Show less

      • Associate Director

        Oct 2021 - now
      • Sr. Manager - Delivery

        Oct 2017 - Sept 2021
      • Service Delivery Manager

        Jan 2015 - Sept 2017
  • Licenses & Certifications

    • Blackberry Enterprise Server

      BlackBerry
      Apr 2011
    • ITIL V3

      APMG International
      Mar 2015
    • Microsoft Certified Professional

      Microsoft
      Jun 2005