Deep Enrich
Ahmer Khan
Consultant - Messaging
593 followers
Edinburgh, Scotland, United Kingdom
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About me
Associate Director - Service Delivery
Education
Uttar Pradesh Technical University
2000 - 2004Bachelor of Technology (B.Tech.) Electronics and Communications EngineeringB. Tech in Electonics and Communication in the year 2004
Experience
Microland Limited
Dec 2004 - Jun 2011Consultant - Messaging
IBM
Jun 2011 - Dec 2014Manager - Technical Services
Cognizant
Jan 2015 - now• Responsible for overall service delivery for UK engagement, managing end–to-end IT Infrastructure Service Delivery for an insurance account. • Interfacing with client support manager and formulating future support plans, new scope to be on-boarded, operating improvements to be done• Continuous interaction with the customer to ensure that area of concern can be worked upon for improved service levels; adhering to SLA compliance and addressing queries regarding IT and extending onsite & remote support• Enhancing customer satisfaction against SLAs through provision of high quality, proactive, transparent services through continues & systematic improvement plan• Leading large team and monitoring performance of the team members for maintaining excellence in operations• Developing pipeline of new requirements for resource capacity management Show less
Associate Director
Oct 2021 - nowSr. Manager - Delivery
Oct 2017 - Sept 2021Service Delivery Manager
Jan 2015 - Sept 2017
Licenses & Certifications
Blackberry Enterprise Server
BlackBerryApr 2011
ITIL V3
APMG InternationalMar 2015
Microsoft Certified Professional
MicrosoftJun 2005
Languages
- enEnglish
- hiHindi
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