Experience

• 

  Alcatel-lucent

  Jan 2005 - Jan 2010

  • 3G Integrtion Professional

    Jan 2007 - Jan 2010

  • 3G Technical Support Engineer

    Jan 2005 - Jan 2007
• 

  Alcatel-lucent

  Jan 2011 - Jan 2013

  Integration team leader

  Team leading through mentoring and guidance to the program office team, assisting with prioritization and workflow management, and informing of key target areas for reporting on KPI measures as agreed with senior management. Organize timely internal and external reporting consolidation. Assisting and handling critical cases troubleshooting and tracking and providing final solution

• 

  Nokia

  Jan 2014 - Jan 2017

  • Manage and control implementation of all project technical aspects • Manage the delivery of tasks within estimates including Swap activities, New features, new integrations etc..• Ensure the project has all quality standards and activities covered.• Manage and guide team members who perform the following development and test phases: Design, Development and Integration, System Integration Tests, Performance Test, and Capacity Tests according to pre-written specifications.• Creating technical documents, detailed design, interface documents if required• Assist the Solutions Architecture team with estimates for new work, analysis and feasibility of Solutions and Change Requests• Primary customer interface for technical issues during project realization; Understands Customer’s needs, strategy and business context; Manages Customer’s technical expectations; Analyzes change requests from the client to assess project impact• Defines the technical concept and integration strategy for the project• Clarifies technical aspects of scope of work with PM as well as with pre-sales as appropriate and coordinate technical side of the project with customer as needed• Collects / develops / defines / consolidates all technical details for project / action - necessary tools, equipment, procedures, support scheme etc• Interacts with Solutions Architect for offer clarification, understanding of products/solution introduction, evolution and roadmap• Builds and manages the customer network configuration (HW & SW) if required by project scope; Defines upgrades & retrofit strategies• Coordinates New Product Introduction teams for First Off Activities• Ensures proper implementation of quality standards عرض أقل

  • Wireless Technical Project Manager

    Jan 2016 - Jan 2017

  • Technical Project Manager

    Jan 2014 - Jun 2016
• 

  Vodafone

  Mar 2017 - Mar 2022

  Iot csdb project delivery manager , pmp

  • Responsible for the whole IOT CSDB platform delivery, structured over FEs (3HLRs , 3HSSs , 3 Prov. GWs) , BEs (CUDBs)Running between legacy E/// UDC1 solution and new Telco-Over-Cloud infrastructure based on E/// Application. , VMware’s vSphere ESXi hypervisor, VMware’s vSphere vCenter, and HP Blade Servers • interpreting business requirements into relevant technical requirements ex: Capacity Expansions , SW upgrades , new features introductions complying with products roadmaps• Manage, negotiate, and coordinate with technology, and business stakeholders on prioritization of tactical and strategic technology initiatives, as well as monitor the entire project process• Management of multiple teams, systems & different Technologies. Creating dependencies for delivering end outcomes , Ex: OSS-RC , NW/IT solution Designers , NW/IT Solution Architects ,Testing teams & Various suppliers ( 10 Suppliers) • Project leadership, through Agile/Waterfall planning and communication. • Implement processes, practices, and tools allow for multiple paths of delivery. i.e., create simplified, consistent, reusable, efficient and flexible methodologies• Responsible for ensuring close alignment/ collaboration with Operation teams and managing demand of multiple requests inline with Prod deployment plan .• Face the customer acting as the management contact for service delivery.• Aaccountable for overall customer satisfaction and service delivery of the Service Management function to contractual SLAs and KPIs .• Leverage expertise and resources from across the teams consistent experience and excellent service• Monitor, manage and own ongoing SLA performance, identify and implement corrective actions as required. • Analyse all aspects of performance and constantly seek to derive new insights into the customer experience.• Coordinate with the design teams to ensure comprehensive, cross functional design. Ensuring that design is completed within committed timeframes. عرض أقل

• 

  Stc

  Aug 2021 - now

  Iot/m2m product owner