Anju Augustine

Experience

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  Coral Business Solutions

  Jul 2017 - Aug 2017

  Software Engineer

  * Performed database administration & development at Coral as junior member of technical staff.* Took responsibility for ongoing development of the accounting module of Coral ERP.

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  THE FEDERAL BANK LIMITED

  Sept 2017 - Jul 2021

  Associate Data Analyst

  * Led credit risk assessment for 160+ retail loan applications, reviewing financial records and credit reports in alignment with established scoring models, to support loan approval decisions.* Evaluated portfolio performance using SQL for optimization, prompting a 24% boost in total portfolio returns.* Monitored creditworthiness of clients to detect risks by setting automated alerts for changes in financial standing, contributing to branch proactively reducing delinquent loans by 15% YOY.* Leveraged Tableau to formulate 10+ dashboards offering insights into high-potential borrowers and branch performance, resulting in the branch surpassing annual loan disbursement target by 12%.* Executed time series analysis with ARIMA model in Excel to forecast loan approval rates, facilitating refinements in lending strategies that translated into a 10% raise in loan approvals.* Delivered comprehensive documentations of risk assessment findings and credit recommendations, empowering senior management with informed decisions that translated into a 10% raise in profitability. Show less

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  Institute for Experiential AI at Northeastern University

  Jul 2022 - Dec 2022

  Data Analyst

  * Utilized SQL to create features representing life stages of 450K+ bank customers and designed an RFM (Recency, Frequency, Monetary) framework for customer engagement analysis.* Deployed and optimized ETL processes by leveraging T-SQL and Python to extract, transform, and load data into data warehouses, leading to a 20% improvement in data processing efficiency.* Collaborated with a six-member team to develop a recommendation engine for the bank using Apriori algorithm in Python, achieving a product coverage of 41% and customer coverage of 100%.* Prepared informative reports and visualizations highlighting key performance metrics (KPIs) and engagement trends, driving data-based decisions that led to an 11% increase in customer retention.* Led digitization project for Boston Globe's photo morgue, performing analysis of keyword combinations across 885 photo metadata files by leveraging Python’s ETL library, facilitating subsequent enhancement of content organization. Show less

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  Radical AI

  Sept 2023 - now

  Artificial Intelligence Engineer

  * Engineered dynamic prompts on Google Cloud's Vertex AI, to create gamified AI tutor chatbot, fostering personalized learning experiences and achieving a 25% increase in user engagement.* Enhanced chatbot performance by fine-tuning model parameters, resulting in a 15% reduction in response time.* Designed and implemented content filtering language model (LLM) with Vertex AI and PaLM API to enhance relevance of learning content, contributing to a 30% boost in user satisfaction.* Employed logistic regression model in Python to analyze user behavior and predict churn rate, enabling targeted retention efforts, leading to a 16% raise in user retention.* Collaborating closely with the AI development team on research and experimental initiatives aimed at identifying innovative methods to enhance the user experience and optimize system performance. Show less