Lu Jiang

Experience

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  Cisco Systems

  Jun 1999 - Apr 2004

  CSE - Customer Support Engineer

  Provide consultation to independently solve complex product and network problems.Provide systems/product training to Cisco partners or customers.Act as a focal point for large account network problem resolution.Act as a technical expert. Provides support on mainly China but can be extended to worldwide basis.Effectively utilize complex lab setups to duplicate and solve problems.

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  Juniper Networks

  Apr 2004 - now

  CSE - Customer Support Engineer

  Work directly with Juniper Networks customer and partners by supporting Juniper's M/T/E products in the largest and most advanced IP networks in the world. Troubleshoot complex network issues and replicate customer issues and facilitating communication between customers, Juniper escalation and Juniper engineering staff.