Lu Jiang

Lu Jiang

CSE - Customer Support Engineer

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location of Lu JiangBeijing, China

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  • Timeline

  • About me

    CSE - Customer Support Engineer at Juniper Networks

  • Education

    • No.1 middle school of Huazhong Normal University

      -
    • Huazhong University of Science and Technology

      1990 - 1994
      Bachelor of Engineering Microelectronics
  • Experience

    • Cisco Systems

      Jun 1999 - Apr 2004
      CSE - Customer Support Engineer

      Provide consultation to independently solve complex product and network problems.Provide systems/product training to Cisco partners or customers.Act as a focal point for large account network problem resolution.Act as a technical expert. Provides support on mainly China but can be extended to worldwide basis.Effectively utilize complex lab setups to duplicate and solve problems.

    • Juniper Networks

      Apr 2004 - now
      CSE - Customer Support Engineer

      Work directly with Juniper Networks customer and partners by supporting Juniper's M/T/E products in the largest and most advanced IP networks in the world. Troubleshoot complex network issues and replicate customer issues and facilitating communication between customers, Juniper escalation and Juniper engineering staff.

  • Licenses & Certifications

    • Cisco Certified Internetwork Expert Routing & Switching (CCIE Routing & Switching) - Emeritus

      Cisco
      Nov 2002
      View certificate certificate