Deep Enrich
Natalie Williams
Customer Service Representative, IVR Specialist
108 followers
Clay, West Virginia, United States
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About me
AVP at United Bank
Education
West Virginia Junior College Morgantown
2020 - 2022Accounting
Garnet Career Center
2006 - 2006GED
Southern New Hampshire University
2022 - 2024Bachelor of Business Administration - BBA Human Resources Management and ServicesActivities and Societies: NSLS, SHBRM
Experience
Ticketmaster
Apr 2008 - Oct 2014Customer Service Representative, IVR Specialist
United Bank
Oct 2014 - nowCustomer Information Manager
Apr 2024 - nowCustomer Care Manager
May 2021 - Apr 2024Operations Specialist, Sr.
Feb 2018 - May 2021Customer Care Specialist
Oct 2014 - Feb 2018
Licenses & Certifications
- View certificate
Building Rapport with Customers
LinkedInJul 2023
- View certificate
Handling Bad Bosses and Toxic Coworkers
LinkedInJul 2023 - View certificate
Smart Brevity: The Power of Saying More with Less (Book Bite)
LinkedInJun 2023 - View certificate
Customer Service: Handling Abusive Customers
LinkedInJun 2023 - View certificate
Building Better Relationships through Listening and Validation
LinkedInApr 2023
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