Carlos Hernandez

Experience

• 

  Cambridge Technology Partners

  Jan 1998 - Mar 2000

  Consultant

  As a CRM Consultant, I was a developer for both Clarify CRM and PeopleSoft CRM implementations.

• 

  ELoyalty

  Mar 2000 - Nov 2001

  Senior Consultant

  As a Senior CRM Consultant, I was a Clarify CRM certified expert developer.

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  Solvis Consulting LLC

  Dec 2001 - Apr 2007

  Senior Consultant

  Solvis Consulting is a management consulting firm specializing in CRM implementations in North and South America. As a Senior Consultant, I was responsible for the full life cycle of CRM implementations from requirement gathering through production deployment. My tenure included 3 years as an Amdocs CRM expert within the Cingular Wireless CRM implementation.

• 

  Amdocs

  Apr 2007 - Jan 2014

  CRM Group Lead

  As a Group Lead, I was mainly responsible for full SDLC of mainly Amdocs proprietary CRM system, including integration to Billing and Order Management. During my 7 years at Amdocs I was part of 2 implementations, Cingular Wireless/AT&T (Alpharetta, GA) and Claro Telecommunications Group (Santiago, Chile). My roles within these projects ranged from integration team manager, CRM Architect and CRM Configuration Lead.

• 

  Zuora

  Jan 2014 - Sept 2019

  As a Solution Delivery Manager, I lead teams of architects, consultants, and developers to deliver multiple solutions in the implementation of the Zuora application. My strong client service and management consulting experience served as the basis for my strategic planning of projects from end to end. My program management involved resource staffing, forecasting, and ensuring projects were delivered within the designated timelines and budget. As a client service professional, I used my expertise to lead teams in client relations, troubleshooting, and issue management. My specialties included: * strategic analysis and solution development* process design and optimization* enterprise application design and delivery* time management

  • Solution Delivery Manager

    Oct 2018 - Sept 2019

  • Engagement Manager

    Jan 2014 - Sept 2019
• 

  Cerillion Technologies

  Sept 2019 - Feb 2021

  Project Manager
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  InductiveHealth Informatics

  Feb 2021 - now

  Senior Project and Client Success Manager