Experience

• 

  Edgecumbe college

  Jun 1997 - Dec 1997

  Support technician

  Responsible for the upkeep and maintenance of the school’s network and computers.

• 

  Gen-i

  Mar 1998 - Dec 1999

  Support technician

  Responsible for upkeep of client networks and servers. Provided maintenance and repairing services for client desktop systems both onsite and in the office.Note: This company was formally ComputerLand before merging with Gen-i 2005.

• 

  Cyberspace computers

  Feb 2000 - Jun 2000

  Store manager

  Managed one of five Cyberspace Computer stores in the Melbourne area. Sales and repairs were also performed on top of day-to-day management duties.

• 

  Hewlett packard enterprise

  Sept 2000 - Nov 2000

  Packaging engineer (contract)

  Responsible for creating a complete software package for client PCs. All software titles in a package are tested for conflicts with all other titles in the package, unnecessary file changes, etc. These problems are then resolved providing a more stable working environment on the end client machine.

• 

  Gen-i

  Apr 2001 - Aug 2001

  Support engineer (contract)

  Outsourced to Air New Zealand as 2nd / 3rd Level Online Support during Ansett Airline migration to Air New Zealand software. As Ansett is based in Australia all support was done via the phone or remote tools.

• 

  Cclrc rutherford appleton laboratories

  Apr 2002 - May 2006

  Development and support engineer

  Worked as part of a small team that provided support for 1200+ users, their PCs and multiple servers and was the escalation point for other support teams. Worked on projects including the helpdesk systems migration and various software development tasks plus maintained the Intranet website.

• 

  Cendant europe

  Jul 2006 - Nov 2006

  Systems administrator (contract)

  Maintain back office infrastructure and provide hands-on support for RCI (Resorts Condominiums International) and Cendant Europe European head offices. Responsible for all support aspects, from maintaining servers and network infrastructure to 1st, 2nd and 3rd line technical support for users.

• 

  Polardata computing services

  Mar 2007 - Mar 2008

  Senior consultant / network engineer

  Provide ongoing consulting and technical support to professional businesses. Responsible for server, desktop and network administration and design; providing detailed reports, forward planning and site documentation for clients. Provide training to PolarData staff and clients.

• 

  Rakon

  Oct 2008 - now

  Infrastructure management responsibilities include developing and implementing business-aligned strategies, designing and implementing a robust global infrastructure, overseeing administration and maintenance of all infrastructure components, managing procurement and licensing, delivering monthly reporting, managing budgets, and maintaining relationships with stakeholders.Security responsibilities include developing and implementing the company’s global cyber strategy, designing security solutions, creating ICT security policies, ensuring alignment with strategic goals and legal requirements, staying informed about emerging threats, and mitigating risks associated with vendors Show less A broad role utilizing both soft skills and technical knowledge. Duties include staff management, contract negotiations, budgeting as well as overall responsibility for the day to day running of the IS Infrastructure Systems.The role also comprises a large project portion. High-profile projects include a yearlong overhaul of system security to meet NIST 800-171 requirements, Windows 10 desktop migration, Office 365 migration and deployment of System Centre Configuration Manager (zero-touch OS builds, HW/SW auditing, etc.) Show less

  • IS Infrastructure & Security Manager

    Jul 2024 - now

  • IS Infrastructure Manager

    Oct 2014 - Jul 2024

  • Senior System Engineer

    Oct 2008 - Oct 2014