Experience

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  Sos security incorporated

  Jul 2003 - Feb 2004

  Security guard

  Answered multi-lines, alarms and disturbances requiring interventionProduced needed reports including damage to equipment, theft or propertyPatrolled and secured designated security locations on foot; capable of utilizing scooters or car for travel Closely monitored incoming and outgoing visitors and property

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  Randolph security

  Feb 2004 - Oct 2005

  Receptionist

  Answered multi-lines; received, screened and redirected calls Organized and distributed employees’ mailPrepared documents and letters upon requestReceived and relayed messages; provided information and timely responses to callersProvided general administrative and clerical support to staff

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  Public works city of jersey city

  Oct 2005 - May 2011

  Administrative assistant

  Assisted all constituents as they walked in/out of officeAnswered multi-line incoming and outgoing callsResponsible for daily deposits, typing memos, filing, managing and scheduling appointmentsResponsible for facilitation and management of contractsMaintained organization and administration of documentsCreated and issued dumpster permits

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  City of jersey city

  Jul 2013 - now

  Representative of citizen complaints

   Conducts field and office interviews to elicit full information concerning problems or grievances Requests thorough investigations where complaints have been received involving the same agency Interprets and explains organizational rules, regulations, policies, and procedures through correspondence, personal interviews, and telephone conversations.