Experience

• 

  Satyam computers pvt ltd/motorola

  Jul 2006 - Apr 2008

  Software engineer

  Was working as Software Engineer in Client location Motorola, Hyderabad as a Software Consultant from Satyam Computers Pvt Ltd. During this tenure I was involved in three projects viz 1. iDEN Dap Loader (iDEN Dispatch Application Processor Loader)2. RSGu3502 (Residential Seemless Gateway Unit)3. CCP (Common Control Platform) in iDENRoles and responsibilities: Coded for various Network applications which includes call control Applications in SIP/VOIP, call processing, calling application for End point manager in UMA (Unlicensed Mobile Access) and various protocols.Involved in coding for ISG (iDEN Surveillance Gateway), DR fixes and running load tests.Involved in updating design the docs of various functional areas.Involved in the design of EPM and CCInvolved in the Development (Coding) of EPM and CCInvolved in Unit testing of EPM and CCInvolved in the bug fixing of EPM and CCImplemented various features like voice mail access, speed dialing. Fixed dialing, conditional call forwarding. Reviewed the code based on logic, Prevention of Memory leakage Reviewed and Prepared project development documents like HLD, DLD and Test cases.Involved in application scenario test for MW (Middle Ware) iCP (iDEN control Processor).Involved in sanity test for MW iCPInvolved in functional test MW iCP and MW DAP (Dispatch application processor).Involved in performance and load tests for MW iCP and MW DAP (Dispatch application processor).Involved in box install tests for all FA’s (functional areas).Involved in Driver Enhancement for increasing the test automation. Show less

• 

  Css corp

  May 2008 - Aug 2011

  Senior resolution engineer

  During this tenure I was working as “Senior Resolution Engineer” for ITSM application in client location BMC Software. Roles and responsibilities: During this period I was mainly into Customer Engineering. Typical roles and responsibilities include the following.• Fixing the business critical issues and high severity escalated issues from various customers for BMC remedy ITSM (Incident, Problem, Change, Asset, Release, Foundation, Task etc) and SRM applications.• Merging and code converging to upcoming patches / SP’s and incorporating Enhancements in the existing OOTB ITSM and SRM Apps.• Performing upgrade activities on AR/Atrium/ITSM/SRM stacks on Windows/Unix environments.• Installation and Configuration of ITSM Suite 7.x releases and patches.• Training, guiding and mentoring fresher and new joiners in team for ITSM and SRM applications. Show less

• 

  Bmc software

  Sept 2011 - now

  Its a continuation of my previous roles with added roles/responsibilities with new releases. • Fixing the business critical issues and high severity escalated issues from various customers for BMC remedy ITSM (Incident, Problem, Change, Asset, Release, Foundation, Task etc) and SRM applications.• Merging and code converging to upcoming patches / SP’s and incorporating Enhancements in the existing OOTB ITSM and SRM Apps.• Performing upgrade activities on AR/Atrium/ITSM/SRM stacks on Windows/Unix environments.• Installation and Configuration of ITSM Suite 8.x adn 9.x releases and patches.• Redeveloping web services for ITSM apps like Incident, Change, Release, Problem and Asset Management for 7.6.04 and 8x release.• Implement multitenancy for ITSM, SRM applications and integration forms for 7.6.04 and 8.1 versions• Implement multitenancy for approval server 7.6.04 and 8.1 versions• Implement multitenancy for repoting console (based on customer requirement from some customers)• Worked on RFE's in multiple areas of ITSM and SRM.• BMC internal communities and external communities participation.• Have attedended RUG events and had represented BMC as delegate.• Several data security related fixes for ITSM and SRM applications.• Mentoring and guiding BMC support folks to understand ITSM and SRM functionalities to help resolving customer reported issues / concerns and questions of design paradigms.• Training, guiding and mentoring fresher and new joiners in team for ITSM and SRM applications. Show less

  • Principal Consultant

    Dec 2022 - now

  • Sr. Consultant

    Sept 2011 - Dec 2022