Greg Morris

Experience

• 

  Farmers Insurance

  Jul 2001 - now

  • End-to-end ownership of ClaimCenter system across Auto, Property, Business Insurance, Shared Services, and Litigation; including 100+ vendor integrations.• Directed technical integration of MetLife claims business, delivering under budget by $6M and within expected time frame of 12 months.• Executed the transition from the legacy payment processing integration to a modern digital payment integration, ensuring timely deployment and prioritized requirements resulting in a 10% improvement in Customer Experience NPS metrics. • Successfully implemented Hi Marley text solution for Claims on an expedited timeline, proactively addressing the transition from the previous text service provider. • Designed a versatile Straight-Through-Process for the Auto Physical Damage business unit, integrating CCC Photo App and enabling customizable parameters for internal Underwriting companies and State-Specific requirements. • Leading the transition of Farmers Toggle product from Guidewire Cloud to ClaimCenter OnPrem.• Designed Straight-Through-Process solution for XactContents Payments, triggering digital payment process to enable Automation Roadmap and deliver Claim Handler efficiency metrics.• Built new integration with EXL vendor for Subrogation Demands for Auto & Home. • Oversaw successful deployment of GuideWire ClaimCenter 10 upgrade, ensuring seamless integration and claims process continuity, triaging defects to minimize business disruption. • Strategic partner for Claims and Claims Compliance, evaluating all system and integration implications of CPRA (California Privacy Rights Act) to formulate comprehensive risk mitigation strategies. Show less • Evaluated the suitability of Guidewire Cloud for handling the complex and diverse business processes within the Claims organization. • Led End-to-End ClaimCenter implementation for Property, Commercial Property, and General Liability Business Lines, encompassing technical design, requirements gathering, development, process alignment, data migration, change management and training. • Effectively managed Stakeholder expectations, including Executive communication on ClaimCenter Roadmap and timeline. • Cultivated and sustained strategic relationships with key stakeholders including, Claims Executives, Claims IT, Actuarial, Enterprise Data Management, Finance, Product, and Underwriting. • Provided content used to develop comprehensive Claims Training and Change Management initiatives, supporting the transition for over 3500 users across three segments in five months.• Successfully integrated Xactware ClaimXperience integration with ClaimCenter, evolving claim processing through automation and significantly enhancing the Customer Experience. • Innovated an automated assignment process via Xactanalysis integration for Property’s Guaranteed Repair and Water Mitigation Programs to improve severity management and cycle time metrics. Show less • Recognized as solution-oriented collaborator; proficient in problem identification, crafting viable options, and presenting actionable recommendations for change. • Exerted influential impact on key decisions by partnering with Decision Makers in critical areas, including Straight-Through-Processing, Financials, Actuarial, Data Migration, and Large Program Implementation to transition to ClaimCenter.• Expanded network to include external Vendors and IT collaborators, gaining valuable insights into Industry trends and competitive intelligence.• Sustained organizational knowledge by cultivating strong relationships, ensuring decision making in alignment with the strategic evolution of the Property Line of Business and Claims Organization. • Implemented system design to correct process deficiencies, significantly reducing unnecessary risk exposure while enhancing the accuracy of financial reserves. Show less

  • Senior Product Manager, Guidewire

    Apr 2021 - now

  • Director, Guidewire ClaimCenter

    Mar 2020 - Mar 2021

  • Strategy & Process Manager, Property Claims

    Oct 2015 - Mar 2020

  • Various Individual Contributor & Leadership Roles, Claims

    Jul 2001 - Oct 2015